Tech Support Engineer

Job Summary

We are looking for an IT Technical Support Engineer to provide L1 technical support to end-users and manage day-to-day IT infrastructure, including hardware, software, and network-related issues. The ideal candidate will have hands-on experience supporting a mixed IT environment (Windows/Linux/macOS) in a manufacturing or small-company setup, and should be comfortable working independently with minimal supervision.

Key Responsibilities

Provide L1 technical support for Windows, Linux, and macOS environments. Manage Active Directory (AD) — user accounts, permissions, and GPO policies . Install, configure, and troubleshoot desktops, laptops, MacBooks, printers , and other peripherals. Manage Microsoft 365/O365 , Office applications, and other business software/tools.

Troubleshoot and manage Wi-Fi, routers, switches, LAN , and basic network connectivity. Support CCTV systems and basic IT security infrastructure. Assist with SSL certificate management and renewals. Handle user onboarding/offboarding , software installation, access management, and IT asset management . Host and maintain websites on IIS/Apache servers.

Manage data backups and ensure recovery readiness. Perform network monitoring to proactively identify and resolve issues. Maintain IT documentation, inventory records, and support ticket logs. Escalate complex/unresolved issues to L2/L3 teams as required.

Requirements

Required Skills & Experience 2–3 years of hands-on experience in an IT technical support / infrastructure support role. Strong working knowledge of Windows, Linux, and macOS troubleshooting. Practical experience with Active Directory and Group Policy (GPO) . Experience with Microsoft 365/O365 administration. Basic to intermediate networking knowledge (LAN, Wi-Fi, routers, switches).

Experience supporting CCTV systems and general IT security setups. Familiarity with SSL certificate installation/renewal. Exposure to IIS/Apache web hosting. Experience with backup management and network monitoring tools. Prior experience in a manufacturing unit or small/mid-sized company IT setup preferred. Desired Attributes Strong troubleshooting and problem-solving ability.

Good communication and customer-service orientation. Ability to manage multiple tickets/priorities independently. Willingness to be hands-on across hardware, software, and network tasks.

Benefits

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