Manager - Hospitality Warehouse & Event Setup

Location: Onsite – Kohler, Wisconsin Opportunity The Manager-Hospitality Warehouse Event Setup leads warehouse operations and event rental logistics across the Hospitality campus. The role is responsible for receiving, storage, inventory control, order fulfillment, distribution, equipment care, and the preparation, delivery, installation, and return of event rental items.

This manager ensures that clients and operating departments—including Hotels, Food Beverage, Housekeeping, Spa, Golf, Engineering, and Events—receive clean, high-quality products, supplies, and equipment accurately, safely, and on time. The position also leads warehouse staff, maintains rental and inventory systems, coordinates repairs and fabrication, forecasts demand, manages vendor support, and establishes standards that protect assets and support exceptional service.

Core Responsibilities Warehouse Operations and Inventory Control Oversee receiving, unloading, inspection, stocking, issuing, staging, loading, shipping, returns, and transfers among hospitality outlets and departments. Maintain accurate inventory records through real-time transaction processing, routine cycle counts, quarterly audits, physical inventories, and timely reconciliation of discrepancies.

Ensure proper storage, labeling, rotation, and handling of food and beverage products, operating supplies, linens, chemicals, parts, equipment, and event rental inventory. Organize racking by item type, maintain open travel aisles for powered industrial vehicles, and uphold standards for cleanliness, security, equipment condition, and workplace safety.

Monitor stock levels, identify slow-moving or obsolete inventory, and recommend actions to reduce waste, improve turnover, and control costs. Investigate shortages, damaged goods, delivery issues, and receiving discrepancies; resolve issues promptly and communicate updates to stakeholders. Event Rental and Production Support Partner proactively with the Kohler Event Design Team and Meetings Events Planners to confirm upcoming rental activity, event requirements, schedules, and service expectations.

Direct product pulls, inspection, packing, crating, staging, and preparation for transport. Inventory may include furniture, styling props, flatware, charger plates, glassware, and large-scale fabricated items. Coordinate the accurate and timely delivery, on-site installation, event support, teardown, return, and inspection of rental items across the resort campus.

Support event production and installation activities involving rigging, lighting, drapery, and other event enhancements, using qualified resources as required. Ensure adequate inventory and staffing for peak seasons, weekly rental demand, space flips, evenings, weekends, and other high-volume periods. Protect rental assets by establishing transport, installation, handling, and on-site care procedures.

Equipment Care, Fabrication, and Purchasing Schedule and complete basic repairs; coordinate specialized repairs with internal teams or qualified service providers. Assist with fabrication and construction of storage solutions and new rental assets in partnership with on-site craftspeople. Forecast rental demand and identify replacement or additional purchases required to meet service needs.

Purchase approved replacement inventory, negotiate competitive pricing, and maintain vendor relationships for supplemental rental needs. Systems, Planning, and Financial Management Maintain strong working knowledge of event rental, inventory management, purchasing, work order, and related software. Process orders, packing lists, deliveries, returns, and inventory adjustments accurately and in real time.

Keep rental offerings and inventory availability current, including new, damaged, missing, or retired items. Track rental goals, analyze results, forecast demand, and provide business managers with inventory, usage, cost, and operational information. Support budgeting, expense control, labor planning, and operational forecasting with accurate data and practical recommendations.

Team Leadership and Service Lead, schedule, train, coach, and hold warehouse associates accountable for productivity, accuracy, safety, professionalism, and service. Develop weekly schedules and long-range staffing plans that align labor hours with warehouse, transportation, and event production needs. Supervise loading and unloading activities and maintain an orderly, efficient warehouse.

Partner with Purchasing, Finance, Food Beverage, Housekeeping, Facilities, Spa, Golf, Events, and other departments to support timely replenishment and operational readiness. Gather feedback from internal customers and clients, communicate openly, and collaborate on service and process improvements. Safety and Compliance Ensure compliance with company policies, sanitation requirements, OSHA expectations, hazardous-material procedures, and applicable regulatory standards.

Maintain safe work practices and a clean work area, and ensure team members follow required safety procedures. Complete required forklift training and ensure powered industrial equipment is operated only by trained and authorized team members. Perform other related duties as assigned by the manager or leadership. Leadership Responsibilities Build a service-focused warehouse culture that supports hospitality operations and guest satisfaction.

Set clear expectations for accuracy, timeliness, safety, professionalism, and teamwork. Conduct daily check-ins, assign priorities, monitor workload, and adjust staffing to meet business demand. Provide ongoing feedback, training, and development for warehouse associates and leads. Collaborate with department leaders to anticipate peak periods, special events, seasonal needs, and project-related supply requirements.

Key Competencies Strong leadership, communication, and team-building skills. High attention to detail and commitment to inventory accuracy. Ability to prioritize competing demands in a fast-paced hospitality environment. Problem-solving mindset with a focus on service, efficiency, and continuous improvement. Strong organizational skills and ability to maintain clean, safe, and efficient storage areas.

Professional communication with vendors, team members, leaders, and internal customers. Financial awareness related to inventory value, waste reduction, labor productivity, and operating expenses.