Receptionist

Be the reason someone smiles today.

Our receptionists provide exceptional customer service to residents, families, visitors, volunteers, and staff; answers incoming phone calls; greets and assists individuals entering the building; supports residents with various needs; performs assigned secretarial and clerical duties, including maintaining resident petty cash accounts, receiving and sorting mail, and issuing receipts for cash and checks; and assists the Business Office as requested.

Day in the Life

• Provide customer service and support to residents, visitors, volunteers, and staff.
• Answer all incoming telephone calls promptly.
• Engage with residents in activities
• Operate various business machines and information-processing equipment.
• Maintain knowledge of each department’s functions and employee responsibilities.
• Direct visitors, family members, and residents to the appropriate department for assistance.
• Sort and distribute incoming mail, prepare outgoing mail, and forward mail as appropriate.
• Issue receipts for cash and checks and forward all funds received to the Business Office promptly.
• Maintain resident petty cash accounts and keep the Billing Coordinator informed of current balances.
• Schedule beauty and barber appointments for residents in coordination with floor staff and the beautician and maintain service authorizations in the designated binder.
• Keep the resident room list current and distribute it to the appropriate staff members.
• Provide support to other departments as directed.
• Perform additional duties as requested by the Business Office.

Qualifications

• Calm and friendly demeanor especially towards the elderly.
• Willingness to learn and assist
• Proficient in typing, Windows, and use of common business machines
• Available to work a variety of shifts between the hours of 9a-8p.
• Able to pass a background check and fingerprint process.