Front Desk Guest Service – Evenings & Weekends

Description Essential Functions Provide an Exceptional Guest Experience Greet every guest warmly and professionally upon arrival and when answering the telephone. Create a welcoming atmosphere and ensure each guest feels valued and appreciated. Schedule appointments accurately, politely, and efficiently based on guest needs and stylist availability.

Identify and confirm guests prior to their arrival and communicate with the appropriate stylist in a timely manner. Process all transactions accurately and efficiently through the point-of-sale system. Prepare and process service and/or retail tickets, accurately determine charges, update charges in Spa. Biz when necessary, and collect payment.

Enter and maintain accurate guest information in Spa. Biz. Operate Spa. Biz efficiently and effectively as it relates to the responsibilities of the position. Promote and recommend additional services, retail products, and gift cards based on the guest's needs. Develop and maintain strong Aveda product knowledge, including product benefits, location of merchandise, and appropriate recommendations.

Confidently answer guest questions and use product knowledge and professional selling techniques to close retail sales. Address guest concerns professionally and refer complaints regarding tickets or services rendered to the Manager in Training (MIT), Assistant Manager, or Store Manager through the appropriate Challenge Form process.

Assist with stocking and maintaining merchandise displays to ensure the retail area is organized, clean, and inviting. Maintain a clean, organized, and welcoming front desk and guest areas. Assist with general salon and front desk cleanliness as needed. Support the salon team in creating a positive, professional, and collaborative work environment.

Perform other duties and responsibilities as assigned by management.

Requirements

Customer service experience, preferably in retail Ability to multi-task Computer knowledgeable