Front Office Agent

Front Office Agent_KC Patra_Karcher Greece PURPOSE OF THE ROLE Customer Assistance and Orders Processing TASKS & RESPONSIBILITIES Customer Assistance Information and Counselling about Retail products, Spare parts / accessories Issues resolution with transport with customer deliveries Customer Complaints and claims assistance Support between internal departments, Kärcher branches and customers Support to the internal and external commercial Network Sales support to the store customers Marketing Orders entry Management and support to their Campaigns Entry Management of General Customer Orders Issues Resolution with Standard & online channel orders Management support to the Logistic Department and the External Operator Reimbursements In Store stock management in collaboration with the Branch Manager Stock census in collaboration with the Branch Manager In store customer experience optimization EXPERIENCE Minimum of 3 provable years of experience as a Customer Service agent EDUCATION Medium or High Degree in Professional Training, in Administration and Accounting will be valuable OTHER REQUIREMENTS IT knowledge, at a user level MS- Office and G-Suite English knowledge will be valuable SAP knowledge will be valuable COMPENSATION & BENEFITS Competitive compensation package Performance-based Bonus scheme Private medical & hospital insurance Voluntary pension plan