Specialist Client Engagement I

Purpose Statement To be a client engagement agent who can apply and provide data, systems know how to support, track, develop and improve basic client engagement programmes, campaigns and prompts throughout the client engagement life cycle To conceptualise, articulate, design and build, basic Client Relationship Management (CRM) solution designs, in relation to specific communication programmes, campaigns, and prompt business requirements.

Experience Minimum: >1-2 yrs. technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric view. Operating in an environment practicing Agile methodology. Ideal: >1 years’ experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view >1 years program or business engineering experience project experience.

Qualifications

(Minimum) A relevant tertiary qualification in Information Technology or Similar Qualifications (Ideal or Preferred) A relevant qualification Knowledge Minimum: Salesforce Marketing Cloud (or similar CRM system) Salesforce CRM (or similar CRM system) Process engineering Analytics and modelling System integration, APIs Customer relationship management principles, tools, and methods Understanding of data, modelling, selection, systems, and integration points in respect of a client centric view.

Stakeholder engagement and management principles and practices Agile methodology Ideal: CX or CE Journey mapping Technical CRM program building AI modelling Digital channel development and integration Skills Analytical Skills Communications Skills Interpersonal & Relationship management Skills Planning, organising and coordination skills Problem solving skills Conditions of Employment Clear criminal and credit record