Quality Assurance and Documentation Specialist

Role Summary

Supports quality assurance, documentation development, business-rule reviews, and standardization of processes for national crime-data collections. Ensures accuracy, consistency, and compliance across data products, procedures, and technical documentation.

Key Duties

• Develop and maintain Standard Operating Procedures (SOPs) and detailed desktop procedures.

• Conduct QA reviews of data-collection products, reports, methodologies, and business-rule changes.

• Validate documentation against technical specifications, XML guides, and data-collection standards.

• Support the creation of e-learning modules for various data-collection activities.

• Standardize documentation workflows and manage content within SharePoint.

• Review communications and ensure clarity and accuracy before release.

• Support certification/recertification activities for incident-based reporting.

• Conduct independent assessments of data quality, business rules, and documentation practices.

Required Qualifications

• Top Secret

• Bachelor's degree in Technical Writing, Business, Criminal Justice, or related field.

• Strong writing skills and experience creating procedural documentation.

• Familiarity with XML, flat-file data structures, and documentation standards.

• Experience with SharePoint.

Preferred Qualifications

• Experience with national crime-data reporting or statistical programs.

• Knowledge of federal documentation standards and training development.