Job description
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Proactively identify and attract new mortgage customers through various channels, including referrals, networking, and direct outreach. * Conduct comprehensive financial needs analysis for potential mortgage applicants to recommend suitable loan products and solutions. * Guide customers through the entire mortgage application process, including gathering required documentation, explaining terms and conditions, and addressing inquiries.
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Prepare and submit accurate and complete mortgage applications, ensuring compliance with all regulatory requirements and internal bank policies. * Collaborate closely with credit underwriting, legal, and other internal departments to facilitate timely loan approvals and disbursements. * Monitor market trends and competitor offerings to provide informed advice and maintain a competitive edge.
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Maintain strong client relationships by providing ongoing support, excellent customer service, and identifying opportunities for cross-selling other RHB banking products. * Achieve individual and team sales targets for mortgage loan origination and other relevant KPIs. * Adhere to all bank policies, procedures, and regulatory guidelines, including those related to anti-money laundering (AML) and know your customer (KYC).
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Participate in training and development programs to enhance product knowledge and sales skills.