Operations Analyst

Trans. Union's Job Applicant Privacy Notice Team Overview The role requires a highly analytical, quality-focused, and detail-oriented professional with strong administrative capabilities and a comprehensive understanding of consumer dispute regulatory requirements across South Africa, Botswana, Eswatini, Namibia, Kenya, Zambia, Rwanda, and Malawi.

The incumbent serves as the operations systems and process subject matter expert (SME), conducting advanced analysis of operational systems, processes, standard operating procedures (SOPs), audit findings, regulatory observations, and business challenges. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities Operational analysis and continuous improvement. Conduct advanced analysis of operational processes, systems, controls, audit findings, and regulatory observations to identify improvement opportunities. Perform root-cause analysis of operational issues and recommend effective corrective actions.

Drive process optimization initiatives that improve operational efficiency, service quality, customer experience, and productivity. Review, develop, maintain, and enhance operational processes, SOPs, controls, and supporting documentation. Systems and Business Requirements Management. Act as the Operations Systems and Process SME for business stakeholders.

Perform first-line investigations and business analysis of system and process issues before engagement with technical teams. Collaborate with project and technology teams throughout the solution design, testing, and implementation lifecycle. Lead User Acceptance Testing activities for operational system enhancements and projects.

Develop business test cases, test scripts, test plans, and acceptance criteria. Coordinate test execution, defect management, and business sign-off activities. Required Knowledge And Experiences Matric with a Certification in Business Analysis, including experience in business management, information systems, project management and internal audit & risk.

Lean Six Sigma Green Belt or equivalent process improvement certification 3+ years' experience in operational analysis, business analysis, process improvement, or operational excellence environments. Proven experience in requirements gathering, SOP development, process optimization, UAT leadership, and systems analysis.

Experience supporting audit remediation, compliance initiatives, and operational transformation projects. Demonstrated ability to leverage data analytics, AI, and automation technologies to improve operational effectiveness and customer outcomes. Experience investigating operational system and process issues and translating business requirements into technology solutions.

Exposure to audit remediation, compliance monitoring, regulatory requirements, or control environments. Intermediate excel skills (advantage) For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company’s Employment Equity plan and targets.

If you do not hear from Trans. Union within three weeks of applying, please consider your application unsuccessful. Trans. Union Overview: At Trans. Union, our Workforce for Good is built on purpose, impact, and opportunity. We empower our people to grow, innovate, and make a meaningful difference for our communities and customers all while being supported to thrive both professionally and personally.

With a strong focus on flexibility, wellbeing, and collaboration, you’ll work with exceptional people across the globe, pioneering products, and cutting‑edge technology that truly matters. At Trans. Union Africa, you’ll join a purpose‑driven organisation that invests in its people through competitive rewards, comprehensive benefits, and meaningful career development.

We offer permanent work‑from‑home flexibility, wellbeing support for you and your family, and access to global exposure and accredited learning so you can grow your career while maintaining balance. Trans. Union Job Title Sr Analyst, Data Analysis