Receptionist

Position Available: Receptionist Advocates for Basic Legal Equality, Inc. (ABLE) is a regional non-profit law firm. Our mission is to pursue justice and equity, facilitate access to opportunities for people with low incomes through passionate legal representation, and provide steadfast advocacy for systemic reform. ABLE is affiliated with Legal Aid of Western Ohio (LAWO), also a regional non-profit law firm that provides legal assistance.

Job Summary

The Receptionist serves as the first point of contact for visitors, applicants, clients, and callers to ABLE’s Dayton office. This position provides courteous, responsive front-desk service while supporting day-to-day office operations, correspondence, incoming and outgoing mail, and administrative coordination for ABLE and its affiliate, Legal Aid of Western Ohio (LAWO).

The ideal candidate is organized, dependable, attentive to confidentiality, and committed to serving individuals with low incomes.

KEY RESPONSIBILITIES

(other duties as assigned): Welcome visitors, applicants, and clients; respond to inquiries and direct individuals to the appropriate staff member or program. Answer and route incoming calls, take accurate messages, and promptly communicate information to staff. Open, sort, stamp, and distribute incoming mail; prepare outgoing mail and assist with office mailings, including certified or special mail.

Maintain a professional, organized, and welcoming reception area and support everyday office operations. Prepare and proofread correspondence and other documents with attention to grammar, spelling, and accuracy. Process and record incoming checks for ABLE and LAWO in the receipt book. Maintain and secure the Dayton office postage meter and submit monthly postage reports for ABLE and LAWO to the Toledo office.

Track office parking passes and prepare check requests for related invoices. Use office technology, computer systems, and software to enter, retrieve, organize, and maintain information. Coordinate effectively with staff, attend meetings and training, and assist with additional clerical and administrative duties as assigned.

SCOPE & IMPACT: This highly visible position supports access to ABLE’s legal services by providing professional and respectful first-contact assistance to community members. Accurate message handling, confidential communication, reliable mail and check processing, and effective administrative support contribute to smooth operations for both ABLE and LAWO.

MINIMUM REQUIREMENTS: Fluency in Spanish is required. Excellent telephone etiquette, customer service, interpersonal communication, and written and verbal communication skills. Proficiency with word processing, email, calendaring, and other computer applications in a Windows environment; ability to learn and use office and case-related systems.

Strong organizational, clerical, proofreading, and problem-solving skills, with sound judgment, initiative, and attention to detail. Ability to maintain strict confidentiality and work professionally with clients, colleagues, and the public, including individuals with low incomes. Dependability, trustworthiness, and commitment to ABLE’s legal-services mission.

Prior receptionist experience is preferred; experience in a public agency or law firm, including client interviewing or eligibility screening, is a plus. SUPERVISORY RESPONSIBILITIES: None PHYSICAL DEMANDS/WORK ENVIRONMENT: Work is performed in a normal office environment. Requires frequent sitting, keyboarding, and face-to-face or phone communication.

Must possess a valid driver's license and be insurable. May require walking several blocks or overnight travel. New staff are required to work in the office full-time during their first 90 days of employment. Following this onboarding period, a hybrid work schedule is available with a minimum of two in-office days per week.

COMPENSATION, BENEFITS AND WORK LOCATION: ABLE is committed to providing an equitable work environment, including a commitment to pay equity. The annual salary range for this position starts at $19.40 per hour and increases based on experience. ABLE offers comprehensive fringe benefits, including health insurance, annual leave, sick leave, supplemental language compensation, and paid parental leave.

This position is based in Dayton, Ohio. OTHER DUTIES: Please note this job posting is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the incumbent for this job. ABLE can revise or eliminate the requirements and responsibilities of this position at any time to reflect its needs and objectives.

ABLE will notify affected employees of any changes and the effective date of such changes. TO APPLY: Please visit https://www.ablelaw.org/careers-with-able to submit your application. The position will remain open until it is filled. ABLE is an Equal Opportunity Employer. We strive to create an environment welcoming to all individuals.

Applicants requiring accommodation for the interview/application process should contact the recruitment coordinator at [email protected].