IT Technician

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

The primary responsibilities for the Information Technology (IT) Technician position are the maintenance and repair of computer hardware/software in a break/fix environment. As IT Technician, You Will… Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware-related problems Ensure workstations are functional (computer hardware peripherals/components) and communicate properly on the network Troubleshoot/report specific line of business program issues Accountable for tracking and organization of physical hardware Being clean and organized within the IT department is a must Provide support for the IT Department - ‘organization and cleanup’ as required As IT Technician, You Have… High School diploma or equivalent Adaptability to learn a variety of software programs Strong analytical and problem solving skills The ability to multitask and self-manage your work day is crucial Must be able to work evenings and weekends Ability to work in a fast paced and time sensitive environment Ability to lift 50LBs