Sales Service Coordinator (2078)

Job Details: Job Location: Huntersville

• Huntersville, NC, Position Type: Full Time, Education Level: Associate's Degree, Salary Range: $19.00 - $23.00Hourly, Travel Percentage: None, Job Shift: 1st Shift, Job Category: Customer Service, About KURZ Transfer Products KURZ Transfer Products is a global leader in surface finishing and decorative technologies. We provide innovative solutions across diverse markets, including automotive components, consumer electronics, product packaging, security applications, and brand protection. With over 100 years of industry experience, KURZ combines cutting-edge design, advanced digital embellishment, and thin-film transfer technology with a strong commitment to sustainability. Operating internationally, we partner with customers worldwide to deliver high-quality, functional, and visually appealing surface finishes while driving continuous improvement and environmental responsibility. Role Overview The starting pay rate for this position is $19.00 per hour, with final compensation depending on relevant skills and experience, which may exceed the posted rate for highly qualified candidates. The Sales Service Representative provides exceptional customer service and support for internal and external customers, focusing on Industrial and Graphics products. This position is responsible for customer satisfaction, supporting sales revenue goals as well as market share targets. Ensure customer satisfaction through clear communication, timely order fulfillment, and proactive problem-solving. Build and maintain positive relationships with customers. Respond promptly and accurately to customer inquiries regarding product availability. Initiate, process, and update sales orders according to customer specifications. Verify purchase order accuracy and obtain necessary information for order completion. Monitor job order progress and relay information to internal and external stakeholders. Maintain accurate records of invoices, purchase orders, and other relevant documents. Lead internal communication with manufacturing, planning, accounting, product, and sales management teams. Advocate for teamwork in a fast-paced environment. Collaborate with the sales team to promote new products to existing and potential customers. Identify and recommend improvements to systems and processes for enhanced efficiency. Other duties as required. Shift Information & Work Schedules 1st Shift: 9:30 AM – 6:30 PM (Monday – Friday) 1st Shift: 10:00 AM – 7:00 PM (Monday – Friday) Note: Exact schedule hours and shift assignments may vary by company needs. Why Work at KURZ Transfer Products? At KURZ, you will be part of a globally recognized leader in surface finishing, design, and technology solutions. Our success is powered by talented employees who bring innovation, collaboration, and a commitment to excellence every day. We foster an environment where employees can build rewarding, long-term careers through professional growth, teamwork, and continuous learning.

Compensation

Pay: Based on application experience. Range may vary outside of post Total Rewards & Benefits: Highly competitive base pay structures Retirement benefit options (401k, 401k Match) Comprehensive physical and mental healthcare coverage Vision and Dental (company paid) HSA/FSA option Life Insurance (company paid base plan) Paid holidays and paid time off benefits Referral Program Employee Assistance Programs (EAP) for personal and professional support Equal Opportunity Employer (EOE) Statement KURZ Transfer Products is an Equal Opportunity Employer and values diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Qualifications

Skills and Abilities Communication: Excellent written and verbal communication with a focus on collaboration. Problem-Solving: Strong analytical and problem-solving skills with a proactive approach. Work Environment: Ability to thrive in a fast-paced environment and remain calm under pressure. Organization: Exceptional organizational skills to manage multiple tasks effectively.

Math Skills: Solid math skills for interpreting production specifications. Technical Skills: Proficiency in MS Office and experience with order entry software. Continuous improvement: Maintain a process optimization mindset. Experience and Education Associate’s degree with a minimum of two years’ experience Proficiency in MS Window’s applications Experience in Order Entry software applications Strong math skills SAP experience a plus Experience with modern order entry software