Inside Sales Specialist

Description About Magnolia Plumbing, LLC For over 75 years, Magnolia Plumbing, LLC has proudly served the DC metropolitan area, delivering reliable solutions for both residential and commercial customers across heating and cooling (HVAC), plumbing, wastewater management, and underground site utility work. We believe the best service starts with the best people, so we hire the best and invest in their success.

We are seeking a motivated, customer focused Inside Sales Specialist to join our residential team. This role is ideal for someone who thrives in a fast paced, performance driven environment, enjoys building relationships, and is skilled at converting opportunities into closed sales through a consultative approach. This role offers a competitive flat hourly rate plus commission opportunities, rewarding strong performance and sales results.

Responsibilities

Follow up on unsold HVAC and plumbing estimates to convert opportunities into closed sales. Communicate with customers via phone, text, and email in a timely and professional manner. Explain service recommendations, project scopes, and pricing to customers. Overcome objections, address customer concerns, and offer financing options when appropriate.

Manage and maintain a personal sales pipeline within the CRM system. Follow up consistently with prospective and existing customers to maintain engagement and close outstanding opportunities. Coordinate with dispatch, sales, and field teams to ensure smooth project execution. Work with technicians and field personnel to clarify estimates and answer customer questions.

Track and improve key performance metrics such as conversion rates, average ticket value, and sales cycle time. Maintain accurate customer records, sales notes, and follow-up activities within the CRM. Prioritize daily calls, follow-ups, and outstanding estimates to maximize sales opportunities. Maintain consistent professionalism and high-quality customer interactions.

Requirements

Previous experience in inside sales, customer service, or sales recovery preferred. Experience in the HVAC, plumbing, or home services industry is a plus. Strong communication, negotiation, and closing skills. Comfortable handling objections and guiding customers toward solutions. Ability to explain services, pricing, and technical recommendations in a clear and customer-friendly manner.

Experience using CRM systems and managing a sales pipeline. Familiarity with ServiceTitan or similar field service management software preferred. Strong organizational and time-management skills. Ability to manage multiple customer accounts and follow-up activities simultaneously. Strong attention to detail and accurate recordkeeping.

Ability to build rapport and establish trust with customers over the phone. Ability to work independently while collaborating with sales and operations teams. Ability to adapt to changing priorities and meet deadlines. Comfortable working toward sales targets and performance-based goals.

Benefits

& Culture Medical benefits starting the first of the month, plus company-paid life insurance and long-term disability. Company contributions to 401(k) and HSA. Company-paid Employee Assistance Program (EAP) and mental health coverage. Company-paid Basic Life Insurance Policy. Paid time off (PTO) available from day one.

Empowered environment: we trust you to own your work. Opportunity to pursue trade school and ongoing professional development. Safety Incentive bonus. As part of our standard hiring process, this role requires completion of a background check and drug screening following an offer of employment.