Guest Services Agent

Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE. Ensure effective implementation of the IMS policy and procedures Ensure continuous training and awareness of the IMS system Ensure OTPs are monitored and acted upon Identify areas of improvement through CPAR or suggestions Ensure operational compliance to legal regulations and other requirements Identification of new activities that are in relation to EASI and HIRADC.