Welcome Desk and Membership Coordinator

The Y offers a diverse set of programs at 20 locations in the city and surrounding municipalities. We are a community of 475 employees and 500 volunteers. If you don’t have a Y story yet – now is your opportunity to get involved. We invite you to come see what the power of belonging can do for you, your career and your community.

POSITION OVERVIEW

The Welcome Desk & Membership Coordinator is a front-line, on-the-desk role that supports the day-to-day operation of the Welcome Desk and Membership Team. The Coordinator works as part of the regular Welcome Desk staffing complement, providing direct service to members, participants, guests, and visitors while also providing day-to-day guidance and support to Welcome Desk Service Representatives.

Working closely with the Supervisor, the Coordinator supports scheduling, Dayforce timekeeping and timesheet review, employee onboarding and training, staff communication, and other day-to-day operational needs. These coordinating responsibilities are carried out alongside the Coordinator’s regular front-line Welcome Desk responsibilities.

The position also supports the HMR Support Team and requires flexibility to work a variety of shifts, including early mornings, evenings, weekends, and holidays based on operational needs . CORE RESPONSIBILITIES Work regularly on the Welcome Desk as part of the scheduled front-line team, providing welcoming, inclusive, and exceptional service to members, participants, guests, and visitors.

Support the day-to-day operation of the Welcome Desk and Membership Team while working alongside Welcome Desk Service Representatives, providing day-to-day guidance and support throughout the shift . Build positive relationships with members and connect them with YMCA programs, services, events, and membership opportunities.

Respond to member questions, concerns, and service issues, bringing more serious or unresolved concerns to the Supervisor. Support membership growth and retention through positive member experiences, relationship building, and consistent YMCA service standards . Assist with employee onboarding, orientation, training, team huddles, and staff communication.

Support opening and closing procedures, facility checks, required documentation, and overall cleanliness, safety, and presentation of the facility. Support the Supervisor with administrative tasks, reports, records, supplies, equipment needs, and operational follow-up. Assist with YMCA programs, events, activities, membership initiatives, and departmental needs as required.

Work collaboratively with other YMCA teams and identify opportunities to improve member service and day-to-day operations. Support employee engagement, recognition, and a positive workplace culture. Promote and uphold the YMCA's mission, values, policies, service standards, and The Y Way. Participate in the Annual Campaign and other YMCA fundraising activities.

DAYFORCE RESPONSIBILITIES Support the Supervisor with creating and maintaining employee schedules in Dayforce, including staff coverage, schedule changes, and operational needs. Support the Supervisor with reviewing employee timesheets in Dayforce, identifying missing punches, missed meal punches, discrepancies, or other timekeeping concerns, and following up with employees as needed to ensure timesheets are accurate and ready for approval.

Help employees understand and use Dayforce correctly, including clocking in and out, recording meal breaks, reviewing schedules, requesting time away from work, and completing other employee self-service responsibilities. Monitor Dayforce scheduling and timekeeping information and bring outstanding items, errors, or concerns to the Supervisor in a timely manner.

Support new employees with learning their Dayforce responsibilities as part of onboarding and orientation. SKILLS AND QUALIFICATIONS Post-secondary education or equivalent experience, or a minimum of 2 years of experience in recreation, program, membership, customer service, or a related field. Experience in health, membership, recreation, or aquatics is an asset.

Strong oral and written communication skills. Excellent interpersonal and customer service skills with the ability to build positive relationships with diverse populations. Strong organizational skills with the ability to multitask and manage multiple priorities. Strong problem-solving and decision-making abilities. Ability to provide day-to-day leadership, guidance, and coaching to staff and volunteers.

Comfortable learning and using Dayforce or similar scheduling, timekeeping, and employee management systems, with strong attention to detail and accuracy. Experience with Microsoft applications and other operating systems. Current First Aid, CPR, and AED certification, or willingness to obtain. Employment is contingent on a cleared Criminal Record Check with Vulnerable Sector Search.

COMPETENCIES REQUIRED Commitment to Organization Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes, and values. Communication: Communicates in a clear, professional, and timely manner and supports information sharing and goal achievement.

Planning and Organizing: Establishes an effective course of action to accomplish daily responsibilities and short- and long-term work goals. Service Oriented: Deliberately identifies and creates opportunities to enhance each individual's YMCA experience. Quality Focused: Supports high-quality YMCA programs and services and identifies and addresses issues that may affect quality, service, or values.

Coaching and Development: Commits to assisting members, volunteers, staff, and self in continuous learning and development. Concern for Health and Safety: Acknowledges and understands how to manage and educate others on health and safety concerns. Leadership: Guides, motivates, and supports self and others to act toward desired outcomes .

Working Conditions This is a front-line position. The Coordinator will be regularly scheduled to work at the Welcome Desk as part of the daily staffing complement and will perform coordination and administrative responsibilities alongside their front-line duties. As a YMCA of Southwestern New Brunswick staff person, your hours of work and location may be adjusted due to programming and operational needs.

There is no guarantee of a specific number of hours worked within a work week. The YMCA of Southwestern New Brunswick has a Joint Health and Safety Committee which meets monthly to discuss health and safety within the workplace. Questions or concerns about your workplace must be brought forward to committee members. In this role, you will be required to work in an environment which is often busy with high levels of noise.

You may be required to supervise multiple activities and members and provide front-line operational support throughout the Centre's hours of operation. As a YMCA of Southwestern New Brunswick staff person, you are responsible for your own travel to and from work. You are responsible for member/client safety on a daily basis and may be required to perform First Aid and CPR when necessary and when certified to do so.

You will be responsible for following and abiding by YMCA SAM 2.0 Standards and helping ensure a clean and well-maintained center.

WHAT WE OFFER

Ongoing training and skill-building opportunities. Perks : YMCA membership, flexible hours Supportive Environment: Work with a team that values growth and career progression. Paid Wellness Days and uniform allowance.

Benefits

Eligibility to enroll in the YMCA’s benefits and pension plan. Competitive Compensation INTERESTED IN JOINING US? Interested candidates are invited to apply with us online at Careers | YMCA of Southwestern New Brunswick. We ask all applicants to submit their cover letter and resume. The YMCA of Southwestern New Brunswick appreciates the interest of all applicants; however, only those selected for interviews will be contacted.

EQUAL OPPORTUNITY COMMITMENT We value the unique perspectives and contributions of each individual and are committed to building an inclusive, diverse workforce. DUTY TO ACCOMMODATE The YMCA is committed to creating inclusive and accessible environments for all. If you require an accommodation at any stage of the application or employment process, we encourage you to let us know so we can ensure equitable opportunities for all.