Administrative Assistant

Description Dubuque, IA | Full-Time | On-Site About Kunkel & Associates Kunkel & Associates is a growing commercial insurance brokerage built on relationships, teamwork, and long-term success. We believe in investing in our people, supporting one another, and creating an environment where employees can grow, contribute, and build meaningful careers.

Our Administrative team plays a critical role in keeping our office running smoothly and making a strong first impression for clients, visitors, and teammates alike.

Position Overview

The Administrative Assistant serves as the front door of the organization , providing essential administrative and office support while delivering a warm, professional experience to everyone who interacts with Kunkel & Associates. This role is ideal for someone who is organized, dependable, team-oriented, and comfortable managing multiple priorities in a fast-paced office environment.

What You’ll Do Front Desk & Office Support

• Answer and route incoming calls professionally and efficiently
• Greet clients, visitors, and vendors with a welcoming, positive presence
• Manage incoming and outgoing mail, packages, and deliveries Administrative & Team Support
• Create, update, and format documents using Microsoft Office
• Prepare and distribute certificates of insurance, auto ID cards, and policy documents
• Support sales and service teams with printing, binding, scanning, and filing
• Assist with renewal preparation, questionnaires, and loss run requests
• Run motor vehicle records and submit to insurance carriers as needed
• Process cancellations and assist with day-end close functions Organization & Communication
• Maintain accurate contact information in Microsoft Outlook
• Monitor electronic mail and faxes daily
• Communicate clearly with internal teams and escalate items to the appropriate department when needed What We’re Looking For
• 1–3 years of administrative, office, or customer-facing experience
• Strong attention to detail and ability to stay organized in a busy environment
• Professional communication skills—both written and verbal
• Comfortable handling multiple tasks and shifting priorities
• Proficiency in Microsoft Outlook, Word, and Excel
• Dependable, team-oriented, and willing to step in where needed
• Ability to type at least 60 WPM Work Environment & Expectations
• On-site position (this role requires a consistent office presence)
• Monday–Friday, 8:00 AM–5:00 PM
• Lunch breaks coordinated with front desk coverage needs
• Fast-paced, collaborative office with a supportive training process Why Join Kunkel & Associates?
• Stable, growing company with long-term career opportunities
• Supportive team culture—no “sink or swim” mentality
• Clear paths for growth into client service and account support roles
• Structured training and onboarding
• A workplace that values professionalism, teamwork, and people-first leadership Ready to Apply? If you enjoy being the go-to person in the office, thrive on organization, and take pride in creating a positive experience for others, we’d love to hear from you. Apply here: https://recruiting.paylocity.com/recruiting/jobs/All/30240858-8a1e-4ef0-b9c9-83bd28e4fe70/Kunkel-Associates Requirements Job Requirements
• Associate’s degree or applicable administrative/office experience
• 1–3 years of experience in an administrative, office support, or customer-facing role
• Strong verbal and written communication skills with a professional, welcoming demeanor
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment
• Proficiency in Microsoft Outlook, Word, and Excel
• Ability to work independently while also collaborating as part of a team
• Strong problem-solving skills and sound judgment
• Minimum typing speed of 60 WPM
• Dependable, punctual, and committed to being a consistent on-site team member Work Schedule & Location
• Monday through Friday, 8:00 AM – 5:00 PM
• This is an in-office position and is not remote
• As employees grow in their role, demonstrate reliability, and develop within Kunkel & Associates, there may be opportunities for increased flexibility and limited hybrid work , dependent on role responsibilities, performance, and business needs