Sales Associate

Sales Associate Job Overview The Sales Associate is responsible for generating B2B sales, identifying and pursuing new business opportunities, managing client relationships, and maintaining an accurate sales pipeline. The role involves coordinating order fulfillment, inventory, logistics, sales documentation, and shipment records to ensure smooth end-to-end order execution.

It also requires monitoring market trends, competitor pricing, and customer demand while maintaining accurate CRM data and preparing sales performance reports to support forecasting and management decision-making.

Key Responsibilities

1. Sales & Business Development Generate B2B sales by identifying and pursuing new business opportunities. Conduct cold calls to generate new leads and follow up with prospects. Maintain a structured sales pipeline with accurate forecasting. Track sales KPIs, including conversion rate, lead quality, and client retention. Meet assigned sales targets and growth objectives.
2. Client Relationship & Account Management Maintain constant communication with clients to ensure customer satisfaction. Conduct regular check-ins with key accounts. Manage customer complaints and escalate issues when necessary. Build long-term client relationships to support repeat business.
3. Order Management & Fulfillment Coordination Ensure accurate and timely order fulfillment for all clients. Proactively identify and resolve issues related to order fulfillment. Maintain detailed records of client orders and shipments. Coordinate with internal teams to ensure smooth end-to-end order execution.
4. Sales Operations & Documentation Create invoices and document orders using the Zoho Books platform. Ensure accuracy of export documentation, including invoices, purchase orders, and packing lists. Maintain high attention to detail across all sales and shipment records.
5. Inventory & Logistics Coordination Track inventory levels and manage available stock for sale. Coordinate with logistics partners on shipment schedules and timelines. Ensure alignment between sales commitments, inventory availability, and dispatch.
6. Market Intelligence & Strategic Support Monitor competitor pricing, market trends, and customer demand. Provide sales insights and recommendations to management for product and pricing strategies.
7. Reporting, CRM & Data Management Submit weekly and monthly sales performance reports. Maintain CRM accuracy, data hygiene, and complete activity tracking. Ensure sales data supports forecasting, reporting, and management decision-making.

Requirements

Qualifications Ability to identify and pursue B2B sales opportunities and generate new leads through cold calling and prospect follow-ups. Ability to maintain a structured sales pipeline, support accurate sales forecasting, and track key performance indicators (KPIs). Ability to manage client relationships, maintain customer satisfaction, handle complaints, and support repeat business.

Ability to coordinate order fulfillment, internal operations, inventory availability, and shipment schedules. Knowledge of sales documentation, including invoices, purchase orders, packing lists, and export documentation. Familiarity with Zoho Books for invoice creation and order documentation. Ability to coordinate with logistics partners and internal teams to support timely order execution and dispatch.

Ability to monitor competitor pricing, market trends, and customer demand and provide relevant sales insights. Ability to prepare weekly and monthly sales reports and maintain accurate CRM records, data hygiene, and activity tracking. Strong attention to detail in managing sales records, client orders, shipments, and documentation.

Ability to align sales commitments with inventory availability, fulfillment requirements, and business growth objectives.

Benefits

Why Join Us? Enjoy a healthy, supportive, and conducive work environment at a company recognized as Great Place to Work™ Certified for five consecutive years. Work with an innovative company delivering cutting-edge solutions across multiple industries. Be part of a collaborative, forward-thinking work culture. Receive a competitive salary with opportunities for career advancement.

Enjoy 21 leave credits plus all client-based holidays. Access HMO coverage with dependent benefits. Gain exposure to world-class leadership from both local and international supervisors. Ready to take your sales career to the next level? Apply now!