Front Desk Agent

Description Join Our Team at DoubleTree by Hilton Augusta! Are you friendly, professional, and passionate about providing exceptional guest service? DoubleTree by Hilton Augusta is seeking a welcoming and dependable Front Desk Agent to create a positive first impression, assist guests with check-in and check-out, and ensure every guest enjoys a comfortable and memorable stay.

If you enjoy working with people and thrive in a fast-paced hospitality environment, we would love to have you join our team!

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

Requirements

• Must have prior hotel front desk experience; Hilton experience preferred.
• Open availability is a must.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to follow all StepStone and hotel policies and procedures.
• Attend required meetings. ·Knowledge of PEP Hilton System is a plus!
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.