Transportation Operations Manager, STCO Amazon Logistics

STCO (Short Term Capacity Optimization) is the function within Central Operations responsible for the centralized management of the day's routes at all Delivery Stations in the AMZL Brazil network. Combining real-time data analysis, machine learning models, and signal-based automation, STCO optimizes delivery capacity on a daily basis.

The STCO manager is the operational owner of the processes within their assigned scope - responsible not only for execution, but for activity integrity, ownership of metrics, team guidance, and stakeholder management. This manager explains the “why” behind the operating results, leads the root cause analysis, assumes parameter calibration decisions, and ensures that STCO Brasil operates on par with global standards while adapting to the local context.

Key job responsibilities

This role requires judicious decision-making under ambiguity, the ability to influence cross-functional teams without direct authority, and an action bias when launching new programs in a rapidly expanding environment.

• Own end-to-end reactive risk analysis operations for a set of nodes
• Make decisions in real time about prioritizing rescue, increasing capacity, and dealing with exceptions, serving as a climbing point for the team of experts
• Lead the analysis of the causes of failure factors, translating findings into actionable process improvements
• Own execution of the proactive risk process
• Manage shift operations, ensuring SLA compliance, staff appropriateness, and quality standards throughout the operating window
• Have the operating parameters calibrated for delivery stations based on data-based analyses
• Identify automation opportunities and partner with technology teams to develop/test new tools
• Achieve the delivery of operational metrics from STCO
• Develop and maintain dashboards for real-time operational visibility and historical performance monitoring
• Produce and present flash reports for senior leadership, identifying trends, anomalies, and actionable insights
• Present high-level operational analyses with data-based narratives and improvement proposals
• Guide and develop the STCO team of specialists: provide training on decision-making, system use, and operational judgment
• Bachelor's degree or equivalent
• Experience in people management
• Knowledge of advanced skills in Excel as well as any data visualization tools like Tableau or similar BI tools (familiarity with Tableau preferred)
• Work a flexible work schedule including evenings, overnights, and weekends
• Experience in Business English skills, both verbal and written
• Experience with analytical tools and ability to dive deep into metrics and reporting
• Knowledge of machine learning models
• Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
• Experience with performance metrics and process improvement and Lean techniques
• Experience collaborating with global and local stakeholders Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.