Business Banking Specialist

About BTC Bank BTC Bank is a community bank founded on the traditional values of personal customer service. Our continued tradition of serving our friends and neighbors with courteous, professional banking services maintains its standard of excellence today. We strongly support our local communities. We are proud of the roots of our past and prepared for the growth in our future.

Work Location: This position can be based in our Bethany, Cameron, Chillicothe, Sedalia or Tipton, MO locations. Hours : 40 hours per week, including Saturday rotation Job Title: Business Banking Specialist Job Purpose: Support implementation and maintenance of all Business Banking products and services across multiple partners and customers.

Duties and Responsibilities

Provide exceptional customer service to the institution’s Business Banking customers as well as internal bank personnel. Demonstrate proficient knowledge of Business Banking services and educate customers on the features and benefits of each service. Complete necessary documentation, implementation on bank systems, and customer setup of Business Banking products and services.

Respond professionally and accurately to customer service inquiries and concerns in a timely manner. Support the development and maintenance of proper procedures, policies, and systems to assure compliance and customer satisfaction with treasury products. Facilitate training opportunities for bank personnel to become more familiar and comfortable with Business Banking services.

Stay abreast of current products, policies, technology, and industry trends. Travel as needed. Assist with Audits and Exams and Operational duties as needed. Other duties as assigned.

Qualifications

Bachelor’s or Associate degree in business, finance or related degree; two years related experience and/or training; or equivalent combination of education and experience. Working knowledge of bank platforms, systems and products. Excellent organizational and time management skills. Exceptional verbal, written and interpersonal communication skills with the ability to instruct others, train personnel and write reports.

Proficiency of Microsoft Office software (Excel, Word, PowerPoint) Physical Requirements: This position requires manual dexterity, the ability to lift files and open filing cabinets. This position requires bending, stooping or standing as necessary. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to communicate clearly and effectively. To learn more about BTC Bank visit www.btcbank.bank ! EOE/Veterans/Disabled