Desktop Support Technician

Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Department 671 Full Pay Range: $22.51 to $33.77 Shift: Daytime Actual pay will be based on various factors, such as a candidate’s qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker’s gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.

Kwik Trip’s IT Department has an opening for a Desktop Support Technician. Location: La Crosse Support Center | Onsite What you’ll be doing… As a Desktop Support Technician, you’ll provide hands-on technical support for coworkers at Kwik Trip’s Support Center. You’ll be responsible for deploying and maintaining hardware and software, resolving second-tier support issues, and ensuring accurate inventory tracking.

This role is ideal for someone who enjoys troubleshooting, working directly with end users, and contributing to small IT projects.

Key Responsibilities

Provide desktop support for Support Center coworkers, resolving hardware and software issues Serve as second-tier support for escalated Help Desk tickets Analyze recurring issues and proactively identify permanent solutions Set up and configure new hardware including computers, monitors, printers, tablets, scanners, and mobile devices Fulfill IT service requests such as software installations, user account setups, remote access configuration, and permissions management Maintain accurate asset tracking using Kwik Trip’s Asset Management system Organize and manage hardware inventory and storage areas Rotate on-call duties approximately every 8 weeks Assist with small projects and other duties as assigned You’ll need to have… Associate degree in Information Technology or a related field 0 to 2 years of experience in technical support or service desk roles Experience with Active Directory, IT service management tools, basic networking, and hardware/software troubleshooting Even better if you have… ITIL certification or other technical certifications (CompTIA A+, Network+, Server+, MCSE, Service.

Now) Familiarity with tools such as Service. Now, SCCM, Cisco Jabber, Office 365 Admin, Airwatch, AS400, Hyland On. Base Strong knowledge of Windows OS, Microsoft Office, and general networking concepts Ability to create technical documentation and support users of varying technical skill levels Work Schedule: Monday through Friday, daytime hours.

On-call rotation every 8 weeks. Kwik Trip, Inc.

OVERVIEW

For over 60 years, Kwik Trip, Inc. has operated friendly, clean, trusted, family-owned, local convenience stores in communities throughout Wisconsin, Minnesota, Iowa, Michigan, South Dakota and Illinois. With a commitment to generosity, Kwik Trip, Inc. is dedicated to treating coworkers and guests like family. We continue to look for ways to improve our guest shopping experience and product offerings, as well as to ensure we provide a safe and fun work environment for our coworkers.

We offer competitive wage and benefits and continue to invest in our family of coworkers and provide them with career advancement and growth opportunities. Kwik Trip, Inc. is an Equal Employment Opportunity Employer. Function: Information Technology; Customer Service; Engineering; Entry Level; Installation

• Maint
• Repair; Inventory; Professional Services; QA
• Quality Control; Training