Patient Assistance Center Representative

Overview

The Patient Assistance Center (PAC) representative will be responsible for managing patient and physician communications for a growing vascular practice. This role will be responsible for answering patient inquiries and scheduling appointments across a multi-region spanning organization.

This role will report to the Patient Assistance Center Team Manager.

Responsibilities • Staffs The Vascular Care Group communications center, following up on all internal and external patient communications by phone and online • Answers and follows up on important communications regarding patient needs, such as but not limited to scheduling, procedure results, insurance issues, and other pertinent appointments • Perform practice tasks associated with registering new patients including but not limited to insurance verification, demographics information, obtaining referrals, etc. • Acts as a resource of practice information, remaining informed on the most up-to-date policies and procedures • Efficiently screens and redirects calls to proper communication channels specific to patient needs and requests • Notifies appropriate practice personnel and patients of unforeseen circumstances in a timely fashion, including situations resulting in practice shutdown or procedure delay • Performs other duties as assigned

Requirements • High School Diploma Required • 1+ years’ experience in a communications center required • Professional communication skills required • Proficiency in technology, in particular Microsoft Office Suite • Knowledge of, or ability to learn healthcare terminology and billing practices • Excellent organizational and prioritization skills • Must prioritize excellent customer service • Able to work in a high-paced environment with evolving priorities • Excellent interpersonal skills required

Compensation

$25/hour - $31/hour. Negotiable based on skills and experience.

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