Staff Application Security Engineer (ServiceNow Instance Security)

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service. Now is the AI control tower for business reinvention.

Our Service. Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. The Service.

Now Security Organization (SSO) The Service. Now Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider.

We create an environment where our employees are proud to work and can make a positive impact About the Team The Global Security Support Center (GSSC) plays a critical role in strengthening Service. Now’s internal and external security posture and acts as a key interface with customers on security‑related matters. GSSC App.

Sec is a globally distributed team responsible for owning the Customer Penetration Testing & Security Findings (CPT & SF) program, partnering across the Security Organization to reduce risk, handle escalations, and represent the voice of the customer. This role is focused on Service. Now instance security, helping customers and internal teams identify, understand, and remediate insecure configurations and instance‑level security gaps.

Role Summary

As an Staff Application Security Engineer in GSSC App. Sec, you will secure Service. Now instances by identifying configuration‑driven security risks, validating customer‑reported findings, and driving clear, actionable remediation guidance. This is a hands‑on technical role that blends application security expertise with deep Service.

Now platform knowledge. At the senior end of the range, you will operate with minimal direction, own complex instance‑security problem spaces, and influence how GSSC App. Sec scales instance security guidance and posture improvements globally.

Key Responsibilities

Service. Now Instance Security & Hardening Assess Service. Now instance configurations against security baselines and identify misconfigurations that impact confidentiality, integrity, or availability. Develop and maintain prescriptive instance‑hardening guidance covering authentication, access controls, encryption, logging, monitoring, and operational security.

Translate security requirements and risk into clear, customer‑consumable recommendations that can be implemented by teams with varying security maturity. Identify recurring misconfiguration patterns and drive systemic improvements (guidance, tooling, checks). App. Sec & Customer Security Findings (CPT & SF) Triage, validate, and contextualize customer‑reported security findings where instance configuration or deployment patterns are a contributing factor.

Distinguish between product vulnerabilities vs. configuration issues, documenting impact and appropriate remediation paths. Partner with Product Security, Engineering, and other Security teams to resolve complex or high‑impact findings. Support escalations and high‑visibility customer interactions as an instance‑security subject‑matter expert.

Required Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 8+ years with strong foundation in application security (vulnerability analysis, secure design principles, threat modeling mindset).

Or similar experience with education Ability to read, write, and debug code to validate findings and understand security impact. Experience translating security risk into actionable remediation guidance. Excellent written and verbal communication skills, especially for customer‑facing or executive‑visible content.

Preferred Qualifications

Hands‑on experience with the Service. Now platform, especially platform security features, configuration, and administration. Familiarity with SaaS security posture management and misconfiguration risk. Prior experience supporting customer‑reported security findings, escalations, or external security reviews. Experience influencing security outcomes without direct authority (cross‑functional collaboration).

What Success Looks Like Customers and internal teams receive clear, accurate, and actionable guidance to secure their Service. Now instances. Reduced repeat instance‑security issues through improved baselines, guidance, and detection. Faster, higher‑confidence triage of customer‑reported security findings tied to instance configuration.

GSSC App. Sec becomes more scalable and consistent in how it addresses instance‑level security risk. #Security. Jobs West Palm Beach Florida (WPB) is available to for Relocation. Full relocation costs are provided by Service. Now JV20 For positions in this location, we offer a base pay of $176,100 - $308,200 , plus equity (when applicable), variable/incentive compensation and benefits.

Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation

is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service. Now employees depending on the nature of their work and their assigned work location.

Learn more here . To determine eligibility for a work persona, Service. Now may confirm the distance between your primary residence and the closest Service. Now office using a third-party service. Equal Opportunity Employer Service. Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.

In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.

com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service. Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service.

Now obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.