Service Appointment Coordinator

Outten Chevrolet of Hamburg is Seeking an Experienced Service Appointment Coordinator. Join Our Growing Store with Excellent Inventory Resources and a Leadership Team Committed to Your Success, Training, and Long-term Growth.

Key Responsibilities

• Scheduling: Promptly answer incoming calls and online inquiries to schedule service appointments.
• Customer Communication: Educate customers on service options, address concerns, and explain wait times or costs prior to their visit.
• Coordination: Liaise between the customer, service advisors, and technicians to ensure an efficient workflow in the service department.
• Follow-up: Confirm upcoming appointments and contact clients post-service to ensure complete satisfaction.
• Record Keeping: Log customer details accurately in the Dealership Management System and maintain an organized schedule.
• Assist service customers with obtaining vehicles loaned by the dealership.

Requirements

• Strong understanding of retail automotive sales operations and customer relationship management (CRM) systems.
• Knowledge: Basic understanding of automotive terminology, warranties, and vehicle maintenance.
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in Microsoft Office and CRM systems.
• Strong computer and phone skills (Internet, MS Outlook, CRM tools).
• Ability to build and maintain long-term customer relationships.
• Valid driver's license with a clean driving record.

Compensation

& Benefits:

• Competitive salary commensurate with experience, plus commission
• Monthly & Quarterly Bonuses Available
• 401(k)
• 401(k) matching
• • Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Opportunities for Advancement

About Us

The Outten Family of dealerships has 5 rooftops between Hamburg, Allentown and Tamaqua. We've been in business since 1979 under the ownership and leadership of the Outten family. Outten Chevy is positioned for continued growth-and we need the right Service Appointment Coordinator to help us continue to offer the high-quality service we're known for. Apply Today If you're a results-driven automotive leader looking for your next career move, we want to hear from you. Apply now and help us build something special at Outten Chevrolet of Hamburg, Inc.