VIP Account Manager-Polish language

About the Role

As a VIP Account Manager, you will be responsible for building and maintaining strong relationships with Polish-speaking VIP players. Your goal is to provide exceptional service, ensure player satisfaction, and drive retention and growth within your portfolio. You will be the main point of contact for VIP clients, ensuring their needs are met while identifying opportunities to increase engagement and loyalty.

Main Duties and Responsibilities: Manage a portfolio of Polish-speaking VIP players, ensuring top-level customer experience. Build long-term, trust-based relationships with high-value clients. Proactively contact players to introduce new offers, bonuses, and exclusive promotions. Monitor player activity and trends to identify opportunities and risks.

Provide tailored solutions and personalized service to maximize player engagement. Act as the go-to contact for VIP players, addressing inquiries and resolving issues quickly. Collaborate with internal teams to deliver an exceptional VIP journey. Prepare regular reports on player activity, performance, and retention metrics.

Contribute to developing strategies for increasing player loyalty and lifetime value. Handle any additional tasks as assigned by the Head or Director of Department.

Requirements

Native-level Polish and excellent command of English (both spoken and written). Proven experience in the iGaming / Gambling industry (mandatory). Minimum 2+ years’ experience in a VIP / Account Management role. Strong interpersonal and relationship-building skills. Excellent communication skills, both written and verbal.

Ability to understand player needs and deliver tailored solutions. Good organizational and time-management skills. Analytical mindset with the ability to interpret data and KPIs. Confidence in using Microsoft Office and CRM tools. Ability to work under pressure and deliver results in a target-driven environment.

Benefits

Competitive salary and performance-based incentives. Office-based work environment with a collaborative and supportive team. Dynamic and international workplace. Ongoing training and professional development opportunities. Opportunities for career growth within the iGaming industry. Happy Fridays and regular team engagement activities.