Key Account Manager

Nairobi, Nairobi City, KenyaFull-timePosted Oct 29, 2026

Contribute to the reduction and prevention of Churn.
Contribute to the cost savings target of the business.
Monitor usage for customers and propose the appropriate plans to spur usage with the goal of increasing Revenues.
Build and maintain relationships with customers through health campaigns.
Ensure the effective management of the customer requests maintaining high achievement in all quality critical matrices.
Develop and demonstrate a thorough understanding of the customer needs and issues.
Based on Client interactions, monitoring of key metrics and revenue reporting, provide early identification of churn to mitigate potential client issues or dissatisfaction.
Identify opportunities to turn dissatisfied customers into satisfied customers.
Follow the laid down processes and procedures to effectively carry out Retention tasks and impact positively on the Revenues.
Work cross functionally to address issues raised through client interactions.
Create a business and market intelligence feedback for better management of products and services, communication, sales and delivery, as well as customer support and retention.
Support the Billing and Finance team in money collection and issue resolution.
Grow and develop existing customers as well as generating new business through lead generation. Principal Outputs for this role

Contribute to the reduction and prevention of Churn
Achieve the sales targets as set out with line manager
Develop and demonstrate a thorough understanding of the customer needs and issues
Contribute to the cost savings target of the business
Build and maintain relationships with customers. Conduct joint customer meetings to drive volumes and profitability Requirements Qualifications- Academic and Professional
Relevant Business degree or Communications degree
Professional Certification Experience
3 - 5 years – Customer Relationship Management, Customer Service Competencies Technical competencies
Sales management
Marketing skills
Customer relationship management
Sales Negotiation
Product Knowledge
Exposure to financial skills Core competencies
Client focus
Networking and building partnerships
Influencing and negotiating
Analytical thinking Leadership competencies
Strategic orientation
Business Acumen
Results orientation
Developing self/othersxsasz