Clinical Technology Specialist

Overview

At Armor Health we are raising the standard of care to impact the lives of those we serve by partnering with exceptional correctional organizations to improve health care outcomes. We provide support for patients and foster the holistic wellness and well-being of the lives entrusted in our care. Armor is laser-focused on providing the best-in-class interventions to ensure optimal outcomes.

Through our core values of embracing change, taking ownership, attention to detail, a sense of urgency, and a results oriented collaborative environment, we are a dynamic team that is transforming and revolutionizing correctional healthcare. Great outcomes start with great people and Armor has an exciting opportunity for a Clinical Technology Specialist to join our training and education team of clinical information system experts.

Responsibilities

Essential Functions

Clinical Forms & EHR Standardization Review and maintain consistency of electronic clinical forms, templates, assessments, order sets, and documentation workflows across EHR platforms and facilities. Conduct routine reviews of digital forms to identify outdated, duplicative, inconsistent, or unnecessary content. Coordinate requests for new forms, revisions, and workflow modifications.

Maintain an organized inventory of approved clinical forms and significant revisions. Assist with standardizing forms and documentation of workflows across facilities while accounting for site-specific contractual or regulatory requirements. Coordinate appropriate clinical, operational, quality, and technology review of proposed form and workflow changes.

EHR Testing & Validation Test new and revised forms, workflows, system updates, and EHR enhancements prior to implementation. Validate required fields, functionality, workflow logic, documentation flow, and related system processes. Document testing results, identified issues, required corrections, and final validation.

Coordinate user acceptance testing with appropriate stakeholders when necessary. Perform post-implementation reviews to confirm changes are functioning as intended. Assist with EHR upgrades, conversions, implementations, and new-site launches. Documentation Audits & Quality Review Conduct focused EHR documentation audits to evaluate completeness, consistency, appropriate form utilization, and adherence to established documentation workflows.

Identify EHR and form documentation trends, inconsistencies, and recurring issues requiring follow-up. Evaluate whether approved forms and workflows are being utilized appropriately across facilities. Conduct follow-up audits following significant form, workflow, or system changes. Communicate audit findings and identify trends to appropriate clinical, operational, quality, and technology leadership.

System & Workflow Support Serve as a resource for site leadership and EHR Super Users regarding approved forms, system functionality, and established workflows. Assist with troubleshooting EHR form and workflow concerns and escalate technical issues as appropriate. Coordinate with EHR vendors and internal technology resources regarding identified system issues and requested changes.

Identify recurring system or workflow concerns that may require modification or additional review. Communicate with approved EHR form, functionality, and workflow changes to appropriate stakeholders. Tracking & Continuous Improvement Track EHR form requests, system issues, testing results, audit findings, and implementation status.

Monitor recurring documentation and system trends across facilities. Provide summaries and recommendations regarding opportunities for EHR standardization and workflow improvement. Assist with EHR-related data collection and reporting as requested. Participate in clinical technology initiatives designed to improve documentation quality, system functionality, standardization, and operational efficiency.

Qualifications

Education and Experience

Required Current RN or LPN license, other relevant clinical license, or bachelor's degree in health informatics, Health Information Management, Nursing, Healthcare Administration, or a related healthcare field. Minimum of three years of healthcare experience, clinical documentation, health information technology, clinical informatics, documentation auditing, or quality-related activities.

Experience with one or more of the following: form review, documentation auditing, system testing, workflow evaluation, troubleshooting, or implementation support. Preferred Experience as an EHR Super User, Clinical Informatics Specialist, EHR Analyst, Clinical Documentation Specialist, or similar position. Correctional healthcare experience.

Familiarity with NCCHC, ACA, CARF, or other applicable healthcare accreditation standards. Armor Health offers career development opportunities, competitive salaries, and an excellent benefit package that includes: Paid time off 401(k) retirement plan with company match Excellent medical, dental, and vision insurance options Much more!

If you want to join an exciting, dynamic and growing organization that is making a positive impact on the lives we serve, we look forward to considering you for this opportunity and to be part of our team! Armor Health is committed to providing equal employment opportunity for all qualified employees and applicants. We comply with all applicable federal and state laws prohibiting discrimination in employment, including but not limited to those that prohibit discrimination based on color, religion, sex, pregnancy, sexual orientation, genetic information, national origin, immigration status, age, physical or mental disability, military or veteran's status, and citizenship.

Armor Health focuses on offering comprehensive and robust Total Rewards package. Our offering contains education and development opportunities, competitive salaries, and an extensive benefit package. Some of our programs include: Health Insurance Dental Insurance Vision Insurance Health Savings Account Employer Paid Disability and Life coverage 401(k) retirement plan with company match Paid Time Off Tuition Reimbursement Nursing school loan repayment options Essential Functions Clinical Forms & EHR Standardization Review and maintain consistency of electronic clinical forms, templates, assessments, order sets, and documentation workflows across EHR platforms and facilities.

Conduct routine reviews of digital forms to identify outdated, duplicative, inconsistent, or unnecessary content. Coordinate requests for new forms, revisions, and workflow modifications. Maintain an organized inventory of approved clinical forms and significant revisions. Assist with standardizing forms and documentation of workflows across facilities while accounting for site-specific contractual or regulatory requirements.

Coordinate appropriate clinical, operational, quality, and technology review of proposed form and workflow changes. EHR Testing & Validation Test new and revised forms, workflows, system updates, and EHR enhancements prior to implementation. Validate required fields, functionality, workflow logic, documentation flow, and related system processes.

Document testing results, identified issues, required corrections, and final validation. Coordinate user acceptance testing with appropriate stakeholders when necessary. Perform post-implementation reviews to confirm changes are functioning as intended. Assist with EHR upgrades, conversions, implementations, and new-site launches.

Documentation Audits & Quality Review Conduct focused EHR documentation audits to evaluate completeness, consistency, appropriate form utilization, and adherence to established documentation workflows. Identify EHR and form documentation trends, inconsistencies, and recurring issues requiring follow-up. Evaluate whether approved forms and workflows are being utilized appropriately across facilities.

Conduct follow-up audits following significant form, workflow, or system changes. Communicate audit findings and identify trends to appropriate clinical, operational, quality, and technology leadership. System & Workflow Support Serve as a resource for site leadership and EHR Super Users regarding approved forms, system functionality, and established workflows.

Assist with troubleshooting EHR form and workflow concerns and escalate technical issues as appropriate. Coordinate with EHR vendors and internal technology resources regarding identified system issues and requested changes. Identify recurring system or workflow concerns that may require modification or additional review.

Communicate with approved EHR form, functionality, and workflow changes to appropriate stakeholders. Tracking & Continuous Improvement Track EHR form requests, system issues, testing results, audit findings, and implementation status. Monitor recurring documentation and system trends across facilities. Provide summaries and recommendations regarding opportunities for EHR standardization and workflow improvement.

Assist with EHR-related data collection and reporting as requested. Participate in clinical technology initiatives designed to improve documentation quality, system functionality, standardization, and operational efficiency.

Education and Experience

Required Current RN or LPN license, other relevant clinical license, or bachelor's degree in health informatics, Health Information Management, Nursing, Healthcare Administration, or a related healthcare field. Minimum of three years of healthcare experience, clinical documentation, health information technology, clinical informatics, documentation auditing, or quality-related activities.

Experience with one or more of the following: form review, documentation auditing, system testing, workflow evaluation, troubleshooting, or implementation support. Preferred Experience as an EHR Super User, Clinical Informatics Specialist, EHR Analyst, Clinical Documentation Specialist, or similar position. Correctional healthcare experience.

Familiarity with NCCHC, ACA, CARF, or other applicable healthcare accreditation standards. Armor Health offers career development opportunities, competitive salaries, and an excellent benefit package that includes: Paid time off 401(k) retirement plan with company match Excellent medical, dental, and vision insurance options Much more!

If you want to join an exciting, dynamic and growing organization that is making a positive impact on the lives we serve, we look forward to considering you for this opportunity and to be part of our team! Armor Health is committed to providing equal employment opportunity for all qualified employees and applicants. We comply with all applicable federal and state laws prohibiting discrimination in employment, including but not limited to those that prohibit discrimination based on color, religion, sex, pregnancy, sexual orientation, genetic information, national origin, immigration status, age, physical or mental disability, military or veteran's status, and citizenship.

Armor Health focuses on offering comprehensive and robust Total Rewards package. Our offering contains education and development opportunities, competitive salaries, and an extensive benefit package. Some of our programs include: Health Insurance Dental Insurance Vision Insurance Health Savings Account Employer Paid Disability and Life coverage 401(k) retirement plan with company match Paid Time Off Tuition Reimbursement Nursing school loan repayment options