Client Success Officer

Our Client Our client, an education services company, seeks to employ an Client Success officer.

Key Responsibilities

Coordinate the seamless onboarding of new clients from the sales team to operations, ensuring all client information is accurately captured and documented. Create, maintain, and update digital client records, student profiles, and tracking systems to ensure information is current and accessible. Manage and coordinate schedules for tutoring sessions, academic consultations, and other client-related engagements.

Monitor tutor availability, allocate resources effectively, and resolve scheduling conflicts on time. Coordinate classroom bookings, virtual learning resources, and make-up sessions to ensure uninterrupted service delivery. Serve as the primary point of contact for parents and clients, addressing inquiries, concerns, and feedback professionally.

Facilitate the timely distribution of progress reports, attendance records, examination notifications, and other client communications. Support the management of the company's social media platforms by publishing approved content, monitoring engagement, and responding to general inquiries. Escalate complex client issues and service concerns to management when necessary.

Provide executive administrative support, including calendar management, meeting coordination, correspondence management, and document preparation. Conduct quality assurance reviews of reports, communications, and administrative documentation to ensure accuracy and professionalism. Monitor tutor compliance with reporting requirements, session notes, and administrative procedures.

Track service delivery standards and conduct periodic client satisfaction reviews to identify opportunities for improvement. Support operational efficiency initiatives and contribute to the continuous improvement of client service processes.

Requirements

Bachelor's degree in Business Administration, Communications, Education Management, or a related field. Minimum of 2–4 years' experience in a Client Success, Executive Assistant, Office Administration, Customer Relations, Operations Coordination, or similar role. Experience working within an educational, training, professional services, or client-focused environment is an advantage.

Advanced proficiency in Google Workspace, including Docs, Sheets, Slides, Calendar, and Drive. Practical knowledge of social media management, particularly Instagram and LinkedIn. Strong organizational and administrative skills with the ability to manage multiple priorities simultaneously. Excellent verbal and written communication skills with the ability to interact professionally with clients, parents, tutors, and senior stakeholders.

Strong attention to detail and commitment to maintaining accurate records and documentation. Ability to coordinate schedules, manage deadlines, and resolve operational issues efficiently. Strong problem-solving, interpersonal, and customer service skills. High level of professionalism, discretion, and confidentiality when handling sensitive information.

Self-motivated, proactive, and capable of working independently in a fast-paced environment. Proficiency in Microsoft Office Suite and other administrative or scheduling tools is an added advantage. Demonstrated ability to maintain high service standards and foster positive client relationships.