Front Desk Receptionist

Christopher’s Reason a high-volume substance use disorder outpatient program is seeking a dedicated Front Desk Receptionist to join our team at our Queens location. The successful candidate who is Bilingual in English/Spanish, compassionate, organized, and an efficient professional who can create a welcoming environment for our clients, often at challenging times in their lives.

This role requires the ability to handle multiple tasks with sensitivity and professionalism in a fast-paced setting. The position is full-time, and the salary is negotiable based on experience and qualifications. Please provide certificates and references along with your resume. Only serious inquiries need to be applied.

Responsibilities

Welcome and check in clients and visitors, maintaining a warm and respectful environment. Collect and verify clients identification and insurance cards upon arrival. Collect and document required copayments from clients upon arrival, in accordance with facility policies. Answer and manage a multi-line phone system, addressing inquiries and directing calls, taking messages as needed.

Schedule appointments and provide reminders, coordinating with clinical staff as needed. Assist clients with intake paperwork and initial steps, ensuring confidentiality and accuracy. Maintain an organized front desk area, managing files and records efficiently. Support the program team by managing administrative tasks and ensuring smooth client flow.

Handle administrative tasks such as filing, scanning, and photocopying documents. Provide general information about the facility and its services to clients and visitors. Maintain and update patient records, ensuring confidentiality and accuracy. Assist with client intake process.

Qualifications

Fluent in Spanish and English (required). Prior experience in a front desk, receptionist, or administrative role, ideally in healthcare. Understanding of substance use disorder and mental health services (preferred but not required). Strong organizational skills with the ability to multitask and pay attention to detail.

Exceptional interpersonal and communication skills. Proficient in Microsoft Office Suite and general computer skills. Commitment to confidentiality, professionalism, and integrity.