Service Associate

Description This position handles routine financial transactions and assists customers with a variety of service requests. This role will:

• Perform traditional teller transactions
• Answer and direct incoming phone calls
• Assist customers with online and mobile banking
• Process stop payments and check orders
• Proactively establish rapport with clients
• Identify customers’ needs, suggest and explain solutions
• Understand, promote and advise on the bank’s products, services and electronic delivery channels
• Answer customers’ questions and resolve customer problems confidently
• Maintain a professional manner and appearance
• Maintain a high level of confidentiality concerning customers’ accounts and information
• Assist other departments as necessary Full Time: 40 hours/ week Monday
• Friday 8:15 AM – 5:00 PM Rotating Fridays until 6:00 PM Saturday (rotating) 8:15 AM – 12:00 PM Requirements
• High school or equivalent (required)
• Banking experience (preferred)
• Sales or customer service experience
• Technology proficiency
• Attention to detail
• Ability to work well with others in a team environment