Assistant Store Leader West Bromwich

At Virgin Media O₂, we connect millions of people across the UK through broadband, mobile, TV and entertainment. Our retail teams are at the heart of our high‑street presence, helping customers understand their options and make confident choices. We’re proud to be named one of the Financial Times Top 500 Best Employers for 2026 .

To be successful in this role, you’ll bring: We're looking for an ambitious and people-focused leader who enjoys being at the heart of a busy retail environment and helping others succeed. You'll bring: Experience in a fast-paced customer-facing environment with a proven track record of delivering results. Strong leadership skills and the ability to motivate, engage and develop a high-performing team. Excellent coaching and communication skills, with a passion for helping colleagues grow. Commercial awareness and an understanding of how great customer experiences drive business success. The ability to manage performance and conduct issues. The confidence to make decisions, solve problems and adapt to changing priorities. The ability to follow processes ensuring consistence and efficiency in store operations while maintaining high standards. A hands-on approach and a willingness to lead from the front. A passion for technology and helping customers get the most from the products and services we offer. The ability to manage performance and conduct issues.

What matters most in this role is mindset. If you’re customer‑focused, passionate about technology and keen to build your skills through structured training and support, we’d love to hear from you.

Our benefits include Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off. You’ll also have access to: Discounts on broadband, TV and mobile Cycle2Work schemes Dental insurance and neurodiversity assessments The Virgin Family platform and O₂ Priority

This is more than just a management role. It's an opportunity to develop your leadership skills, inspire a team and build the experience needed to progress your retail career. If you would like to join Virgin Media O2 and help create exceptional experiences for our customers every single day, we’d love to hear from you. The next steps are: Complete our quick online application and assessment If successful, have a conversation with one of our friendly recruiters We’ll ask about any adjustments you might need and do our best to support you throughout the process. Applications are reviewed throughout the advert window. Any offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.