VP of Engineering

About Envoy: Envoy was born from years of Zendesk experience. While we are a separate team, we maintain close ties with our Zendesk counterparts and our clients benefit from our deep Zendesk expertise and firsthand knowledge of new products and updates. We believe great teams deserve great tools and we make it happen.

By combining expertise with an easy, personalized, and human experience, we set even our most complex clients up for success. We’re here to help clients save time, optimize processes, and evolve their experience to keep them one step ahead of the competition. Our professional services firm specializes in next generation customer experience.

Our partner eco-system currently includes Zendesk, Gong, Ultimate.ai, and Ada and we will continually evolve our offering.

About the Role

This key senior leadership position will serve as a growth engine for the business - by imagining the possibilities of the Zendesk solution for our customers - from Sunshine Conversations, to custom development, to data migrations - this team and line of business will fuel the continued growth in the business. What You’ll Be Responsible For: Identify new ways to grow the technical services offering and collaborate with management team on company-wide goals Build, grow, and lead a team of developers, technical architects, and solution architects to delight our customers and grow the technical services offering Provide coaching, feedback and career & development support to a team of technologists Provide business consultation for customers, capture the business problem we are solving together, and lead the Solution Architecture team to scope Zendesk solutions in order to meet and exceed expectations Respond to high-profile, high-impact customer escalations in a fashion that encourages confidence and continued customer loyalty Maintain product expertise across the Zendesk product line Must Haves: Ability to be the trusted advisor for our customers coupled with the ability to influence at the executive level Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution Willingness to learn new technologies Previous software development experience in one or more of the following areas: backend (Java, C#, Node.

js, Python, PHP) web development (JavaScript, HTML/CSS, frontend frameworks

• React, Vue.js, Angular) Experience building with REST APIs and middleware (Tray.io, Workato) Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture. 5-7 years of experience leading a team of technologists in a growth organization Bachelor’s Degree Nice to haves: Experience in start up / quick moving product experience a plus Experience with Zendesk a plus Experience with mobile development a plus