Clinical Supervisor

Orthopaedics East & Sports Medicine Center is Eastern North Carolina’s premier orthopedic specialty practice, headquartered in Greenville. Our orthopedic surgeons — most of whom are fellowship-trained — along with our physician assistants, physical therapists, and occupational therapists, provide a variety of general and specialized operative and non-operative orthopedic services to meet the musculoskeletal needs of patients across Eastern North Carolina.

Services include joint replacement, sports medicine, pediatric orthopedics, worker’s compensation care, fracture care, regenerative medicine, bracing and casting, physical therapy, and on-site X-ray and MRI imaging. We have served as the preferred providers of orthopedic care for East Carolina University Athletics for more than 30 years.

Orthopaedics East offers a comprehensive benefits package. Full-Time employees are eligible for Medical, Vision, and Dental coverage, along with employer-provided Life, AD&D, Short-term, and Long-term insurance. Full-Time employees also receive paid holidays and a monthly accrual of paid time off (PTO), and eligible employees may participate in the Practice’s 401(k) deferral program.

Work Schedule: Monday to Friday 8 am - 5 pm. Possible rotation through the weekend walk-in clinic on Saturday and Sunday from 9:30 am - 3 pm FLSA Status: Exempt (Salary) This position is to help provide the best patient care available by assisting the Clinic Director and clinic staff to optimize the physician patient contact time to allow delivery of quality patient care while maximizing volume.

This position will assist with daily administrative, patient care, and patient flow issues and serve as back-up to the Clinic Director by performing the following duties. This position requires compliance with Ortho. East’s compliance standards, including its Code of Conduct, Compliance Program, and policies and procedures.

Such compliance will be an element required as part of the Clinical Supervisor’s job duties and considered during performance evaluations. Employment begins with a 90-day probationary period, during which performance, attendance, and suitability for the position are evaluated. Completion of the probationary period does not change the at-will nature of employment, which may be ended by either the employee or the Practice at any time, with or without cause or notice.

• This is a full-time position which requires consistent attendance, punctuality, and conformance to the work schedule assigned by the Practice.
• Work with clinical staff on the floor troubleshooting and answering questions.
• Fill in as needed to cover staff shortages, including duties such as creating the weekly clinic schedule and providing lunch coverage.
• Resolve patient issues when necessary.
• Support the management team by providing coverage when managers are out.
• Assists in developing standards and procedures for providing nursing care and for evaluating service.
• Provides orientation, teaching, and guidance to staff to improve quality and quantity of service.
• Assists in evaluating performance of clinical staff and supports the manager in resolving personnel issues.
• Participate in interviewing and selection of new staff members.
• Help organize staff meetings and participate in presentations as necessary.
• Audit all clinic rooms for cleanliness, proper stock levels, signage, etc., and report any issues to the appropriate leadership team.
• Help keep Medical Assistant and physician stations organized and neat.
• Ensure the surgical room is kept clean and organized and validate that all autoclaved instruments are clean and ready for procedures.
• Make sure the biohazard sharps and biohazard containers are properly utilized and emptied.
• Work with the Lab Team and providers when abnormal labs come in and follow proper protocol to get the patient cleared for surgery.
• Support all providers with stat and holiday admissions.
• Assist with nurse visits.
• Assist with providing externships with community colleges for Medical Assisting students.
• Assist patients with medication questions.
• Manage all message boxes through the clinical team to ensure all medications are answered the same day and patient questions are getting answered in a timely manner.
• Support the Clinic Director and other leadership when needed.
• Other related duties as required. Supervisory Responsibilities
• Directly supervises employees in their departments through training, coaching, counseling, and performance management in partnership with the Clinic Director.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; and performance management of employees including reviews, encouragement, and disciplinary action in partnership with administration. Work Environment This is a full-time, on-site role at the Practice’s Greenville, North Carolina clinic. Work is performed throughout the clinic — on the floor with clinical staff, in exam and surgical rooms, and at workstations — and involves direct contact with patients, providers, clinical staff, and the leadership team. Physical Demands
• Long periods of sitting and keyboarding.
• Walking throughout the department to observe and support the work of staff members.
• Must be able to receive and respond to detailed verbal and written instructions. Basic Skills
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to complex technical problems.
• Systems Thinking — Understanding how components of the platform interact and how changes in one area affect overall outcomes, reliability, and security.
• Ownership & Accountability — Taking initiative on features and incidents end-to-end, monitoring and assessing one’s own work, and taking corrective action without prompting.
• Active Listening — Giving full attention to stakeholders and teammates, understanding requirements being conveyed, and asking clarifying questions as appropriate.
• Reading & Writing Comprehension — Understanding and producing clear technical and work-related documentation.

Education and Experience

• High School diploma or GED required.
• Minimum of 5 years of medical office experience.
• Knowledge of Practice software and computer systems.
• Competent in all Microsoft Office Suite software.
• Experience in maintaining confidentiality in dealing with sensitive issues.
• Proven ability in making sound and accurate judgments in problem solving work issues.
• Successful record of follow through on commitments and demonstrated dependability. Preferred:
• Secondary training and/or education.
• Medical office experience in a billing and/or clinic support environment.
• Minimum of 5 years in a supervisory or lead position. JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Orthopaedics East & Sports Medicine Center is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.