French Customer Service Representative - Porto

Are you a French speaker? Join a global organization supporting international clients. Deliver excellent customer service while meeting quality, efficiency, and customer satisfaction goals.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat. Resolve customer questions and complaints, escalating when necessary. Process customer requests and provide accurate product or service information. Maintain and update customer records in CRM systems. Follow internal processes and service standards. Collaborate with colleagues to improve customer experience.

Capture customer feedback to support continuous improvement.

Requirements

Fluent French (spoken and written) and English (B2 or higher). At least 2 years of customer service experience. Experience with CRM systems; GDS knowledge is a plus but not required. Excellent communication and interpersonal skills. Customer-focused with a positive attitude. Strong problem-solving and analytical abilities Benefits Competitive salary.

Paid training. Career development opportunities. Employee referral program. Modern office environment in Porto