System Support Spec I

Job Details: Job Location: 2295 Bloomdale Road

• McKinney, TX, Education Level: High School, Salary Range: $23.08Hourly, Support Services Technician Imaging, installing, configuring, and maintaining of user computers, connections, and peripherals. Performance tuning of end user computers. Removal and installation of all IT equipment during moves, remodels, deployments, and build out of offices including computers, switches, routers, printers, and peripherals. Interacting with end users to fully utilize MIS resources. Works Help Desk tickets to provide timely response and resolution. Maintain working relationship with other departments within the agency. Documents build/rebuild of any new or existing computer. Documents IT equipment in Lifepath’s asset management system. System administration, e.g., adding/deleting end users, as well as managing user and computer accounts in an Active Directory environment. Integrating systems to meet business needs with automation. Coordinating with other information systems resources. Uses work hours efficiently. Other duties as assigned Qualifications: Education, Training, & Experience (including licensure & certification) Graduation from accredited high school or equivalent. Minimum of two years’ experience working as System Support Specialist or similar job. Industry certifications are a plus (A+, Network+, MCP, etc.) Current valid Texas driver’s license required Knowledge, Skills, & Abilities Proficiency with Microsoft Windows operating systems (Windows 10 and newer) Proficiency with Microsoft 365 and Office 365. Knowledgeable of PC components and operation. PowerShell scripting is a plus. Possess solid troubleshooting and problem-solving skills. Able to work efficiently both with others and under limited supervision. Ability to communicate well with others at all levels in the English language Must be flexible and willing to work to meet established deadlines