Systems Support Specialist

Job Number: 32252 Location: Phoebe North Campus Street Address: 2000 Palmyra Rd City, State: Albany, Georgia Zip Code: 31701 Department: PPMH PATIENT ACCOUNTING Shift: Days Job Type: Full time Posted Date: 2025-07-09 Job Description Summary: THIS IS NOT A REMOTE POSITION. Description: JOB SUMMARY Supports the revenue cycle systems manager with all activities and duties related to revenue cycle systems, processes and applications.

All activities will be performed in support of the strategy, vision and values of Phoebe. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. All activities must be in compliance with Equal Employment Opportunity laws. HIPAA, ERISA and other regulations, as appropriate.

EDUCATION

2 year / Associate Degree in Business Administration or closely related field, in lieu of an Associates Degree a minimum of 3 years experience in a healthcare setting Experience 3-4 years understanding of systems and application functions of revenue cycle (Required) Required Certifications/Licensures: CPAR Certification must be obtained within 20 months of hire Essential Functions Supports the revenue cycle manager in the administration of user identification and application privileges and provides guidance to the services in this area as needed.

Collaborates with the coordination of software and system installations and enhancements. Supports the revenue cycle with development of batch reporting and as needed activities related to batch projects. Responsible for maintaining current users for applications and system utilization. Analyze and troubleshoot any software issues and use logic to solve the problem.

Communicates with revenue cycle systems manager on issues and trends. Understands equipment operation. Maintains equipment in working order. Uses technology to increase productivity. Adapts to new technology. Documents and submits required information and data in timely fashion. Ensures that documentation is tailored to expected readers/users.

Uses correct terminology. Conforms to required style and format. Additional Duties : Adheres to the hospital and departmental attendance and punctuality guidelines. Performs all job responsibilities in alignment with the core values, mission and vision of the organization. Performs other duties as required and completes all job functions as per departmental policies and procedures.

Maintains current Knowledge in present areas of responsibility to include any specialty certification requirements (i.e., self-education, attends ongoing educational programs). Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time. Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs.

For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills. Wears protective clothing and equipment as appropriate