Collections Specialist I

Role: The Collections Specialist I is responsible for collecting delinquent payments and providing member service regarding collection issues.

Essential Functions

Performs outbound calls on delinquent members, services inbound calls, accurately documents member interactions, payment arrangements, and action plans in the core collection platform. Skip traces for members that the Credit Union hasn’t been successful in reaching; reviews loan documentation, leverages skip trace platorm(s) and references prior collection notes in an effort to reach the member.

Performs other job related duties as assigned. Experience: Minimum 1 year of experience processing transactions and delivering customer/member service in a banking or credit union environment Required One or more years of experience in a banking or credit union collections environment Preferred Education: High School Diploma or GED Required Other Skills Required: Proficiency in Microsoft Office Suite, to include Word, Excel and PowerPoint.

Excellent organizational and analytical skills Ability to communicate clearly and professionally with all levels of an organization. Excellent written and verbal communication skills, including business writing ability Excellent time management skills and accustomed to working with deadlines.