House Attendant

Job Details: Job Location: Residence Inn Fairfield San Jose North Silicon Valley

• SAN JOSE, CA, Salary Range: $21.00 - $21.00Hourly, SUMMARY: Responsible for general cleaning duties and a variety of cleaning tasks in public areas and suites.

ESSENTIAL FUNCTIONS

1. Remove soiled linen and trash from suite attendant carts
2. Transport soiled linen to laundry and trash to dumpster
3. Deliver cribs, roll-aways, groceries and various items related to suites as requested by supervisor and/or guest. Return them to proper storage when the guest has finished using the items
4. Move furniture as required. This may include setting up tables and chairs in all meeting rooms for guest functions
5. Deliver supplies to proper storerooms and ensure locations are clean and organized
6. Remove all debris and trash from grounds and parking lot and check all trash and recycling receptacles. Clean as necessary.
7. Keep public areas neat and remove trash, mop floors and clean carpets as necessary or as requested by management
8. Vacuum and clean fireplaces if applicable, replenish logs and tags
9. Assist housekeepers in stripping floors and vacuuming when required 2
10. Clean kitchen light fixtures, under refrigerators, ceiling fans, sliding glass door tracks and other items as assigned
11. Flip mattresses in suites as directed by manager
12. Hang curtains and privacy drapes
13. Assist in the removal and laundering of bedspreads, blankets and curtains
14. Assist in monthly housekeeping inventory
15. Deep clean public areas as assigned
16. Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, React, Notify)
17. Always have a friendly and welcoming demeanor when interacting with our guests
18. Clean rollers of vacuum and change vacuum bags at regular intervals to ensure continued proper functioning
19. Responsible for knowing all hotel emergency procedures
20. Follow all hotel safety guidelines and requirements
21. Responsible for following all hotel quality assurance standards for department
22. Responsible for the proper administration of key control for issued keys
23. Responsible for the proper administration of keys left by guests in suite
24. Bring all lost and found items to the supervisor’s or manager’s office for logging and storage
25. Report immediately to a supervisor or manager any out of the ordinary situation in the guestrooms including unreported pets, parties in the suite, unusually dirty suites, a vacant suite when the room is thought to be occupied, or an occupied suite when the room is thought to be vacant 3
26. Fill out maintenance work orders and deliver to supervisor/manager or designated area in a timely manner
27. Learn basic front desk duties to cover lunches as needed
28. Accommodate guest special requests courteously
29. Answer guest questions regarding the hotel and local area facilities and services
30. Carry out any reasonable request by management that I am capable of performing. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications: