Business Systems Support Specialist

Position Summary

We are seeking a Business Systems Support Specialist to support the applications, reports, and processes used throughout our organization. This hands-on role involves daily interaction with end users, ticket management, troubleshooting, reporting, training, and documentation. The ideal candidate is a strong communicator who enjoys solving problems and learning new technology.

On-the-job training will be provided for company-specific systems and processes.

Responsibilities

Provide daily support for business applications and internal systems. Manage support tickets from initial request through resolution, including clear and timely user communication. Troubleshoot application, data, reporting, and workflow issues. Create and maintain user accounts, system settings, reports, dashboards, and automated processes.

Assist with new system and e-commerce configurations. Create and maintain Excel spreadsheets and operational reports. Respond to requests for data, reports, and spreadsheet assistance. Perform basic database queries and assist with automated reporting. Research software issues and coordinate with vendors or developers when needed.

Create documentation, user guides, and training materials. Train employees on business applications and processes. Learn assigned systems and become a reliable resource for users. Identify opportunities to improve workflows and reporting accuracy. Required Qualifications Strong written and verbal communication skills.

A patient, professional, and customer-focused approach. Strong troubleshooting and problem-solving abilities. Ability to organize and prioritize multiple support tickets. Proficiency with Microsoft Excel, including formulas, lookups, PivotTables, sorting, and filtering. Strong attention to detail and the ability to learn new systems.

Ability to explain technical information clearly and work both independently and collaboratively.

Preferred Qualifications

Previous application support, help desk, or business systems experience. Experience with ERP, CRM, e-commerce, or reporting systems. Basic SQL knowledge is a significant plus. Experience with automated reports, system configurations, or process documentation. Understanding and utilization of AI tools a plus. On-the-job training will be provided.

Candidates should be comfortable learning new applications and developing a strong understanding of business processes.