Service Executive (Dhakar Matrimonial)

Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Process orders, forms and applications. Follow up to ensure that appropriate actions were taken on customers requests. Refer unresolved customer grievances or special requests to designated departments for further investigation.

Requirements

Good communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure