Security Officer – Homeless Shelter (Nights)

The ExcluSec Group is recruiting two professional, reliable and approachable Security Officers to work at a homeless shelter supporting vulnerable adults with a range of complex needs. This is a challenging but rewarding role, requiring individuals who can balance maintaining a safe and secure environment with treating residents, staff and visitors with dignity, patience and respect.

Working alongside the shelter's support team, you will play an important role in maintaining safety, managing incidents and ensuring the smooth running of the facility throughout the night. Working Hours and Pay Shift Pattern: 4 nights on, 4 nights off Shift Times: 20:00 to 08:00 (12-hour shifts) Hourly Rate: £13.00 per hour Positions Available: 2 Full training and site induction provided Key Responsibilities Maintain a safe and secure environment for residents, staff and visitors.

Monitor and control access to the premises, ensuring site procedures are followed. Conduct regular patrols and welfare observations in accordance with site instructions. Respond professionally to incidents, disturbances and challenging behaviour. Use effective communication and de-escalation techniques to manage potentially difficult situations.

Work closely with shelter staff and external agencies when required. Maintain accurate incident reports, daily occurrence logs and handover records. Identify and report safeguarding concerns through the appropriate channels. Respond to emergencies in accordance with site procedures and training. Treat all individuals with dignity, respect and without judgement.

Valid SIA Door Supervisor Licence. Good standard of spoken and written English, with the ability to communicate clearly and complete accurate reports. Excellent communication and interpersonal skills. Ability to remain calm and professional in challenging or confrontational situations. A patient, understanding and non-judgemental approach when working with vulnerable adults.

Reliable, punctual and comfortable working 12-hour night shifts. Ability to follow procedures, work independently and make appropriate decisions when required. Willingness to undertake site-specific training. Desirable Requirements Previous experience working within homeless shelters, supported accommodation or similar environments.

Experience supporting individuals with complex needs, including mental health challenges, substance misuse or challenging behaviour. Knowledge of safeguarding procedures and conflict management. Previous experience in security, particularly in public-facing or high-demand environments.