Customer Service Representative (Indianapolis Based)

Hope Plumbing, Heating, and Cooling is looking for a customer service representative to join our team. This is a remote position, with in-office training. This person will drive customer satisfaction by fielding inquiries, addressing main points, and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

MUST RESIDE IN INDIANA Responsibilities: Manage inbound customer communications

• Answer incoming calls and emails to address customer questions, requests and issues. Consult on customer success
• Advise customers on how to successfully leverage the product/service based on their unique needs. Maintain working product knowledge
• Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. Track interactions in CRM
• Record customers interactions in internal system for cross-functional awareness and relationship development. Shift options- 11am-8pm or 10am-7pm Requirements: 1-2 years of proven experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above-and-beyond service Excellent time-management and prioritization skills Familiarity with CRM system Standard Shift: 11:00 AM – 8:00 PM or 10am-7pm, Monday through Friday Lunch Break: 1 hour Work Location: This position is based at home , unless otherwise pre-approved by management.