Customer Care Specialist (Eton)

Responsibilities

• Provide customer support aligned with defined KPIs and service standards
• Identify customer needs by asking the right questions and clarifying concerns
• Deliver accurate and timely resolutions using available tools and resources
• Communicate clearly, professionally, and with empathy
• Build rapport with customers while maintaining efficiency
• Maintain basic knowledge of client products and/or services
• Accurately document customer interactions and update records as required
• Navigate systems to track, manage, and resolve customer inquiries
• Participate in initiatives that improve customer satisfaction and business performance
• Offer relevant products and/or services when appropriate
• Refer complex concerns to appropriate teams or senior staff as needed Requirements Qualifications:
• High school graduate (college level is a plus)
• With 3–6 months of customer service or related experience (preferred)
• Strong computer navigation skills and PC knowledge
• Strong verbal and written communication skills
• Detail-oriented, dependable, and organized
• Able to multitask and adapt in a fast-paced, high-production environment
• Patient, professional, and customer-focused
• Able to work both independently and as part of a team
• Open to shifting schedules as needed