Coordinator - Patient Experience 32-40 hours/week

The Patient Experience Coordinator will contribute to an exceptional patient experience through internal and external communication with patients, team members, and community partners. The Coordinator will collaborate with team members and patients to ensure all patient information: demographic, insurance or sliding fee, etc.

has been collected and entered accurately into the medical record to assist in patient care and accurate billing. They will review completed visits to make edits and corrections to ensure they are accurately submitted to the Revenue Cycle Team. The Coordinator will contribute to creating and implementing efficient and effective workflows to create exceptional patient experience through accurate insurance and demographic information.

This position is not eligible for a hybrid or fully-remote schedule. Must be able to work on-site.

Requirements

Must have four to six years of education or experience in related field. Exceptional customer service skills. Knowledge of applicable office procedures and terminology. Knowledge of regulations such as HIPAA. Knowledge of EMRs, particularly Next. Gen, would be beneficial. Experience working in a community health center designated as a federally qualified health center (FQHC), and knowledge of FQHC requirements is beneficial.

Knowledge of healthcare insurance and/or medical billing is helpful. Generous Benefits Package: Organization-wide incentive bonus of up to 5% of annual base salary Competitive compensation with shift differentials for some positions Health, Dental, Vision Insurance (Employer – Employee shared) Health Savings Accounts with employer contributions Flexible Spending Accounts Employer paid Life insurance, Short-term and Long-term Disability 403(b) employer match up to 3% Generous PTO package Non-CME training reimbursement of up to $300 for full-time (32 hour) employees Tuition assistance up to $1,500 for full-time (32 hour) employees Gym Membership and more!