Financial Counselor

Job Details: Job Location: South Sound Behavioral Hospital

• Lacey, WA, Position Type: Full Time, Salary Range: $23.00 - $26.00Hourly, Job Shift: Evening/Overnight, JOIN OUR TEAM AS A FINCANCIAL COUNSELOR! Monthly Bonus Opportunity! Fulltime Swingshift Your Work Matters How will you make a difference? As the Patient Financial Counselor, you will be central to our commitment to exceptional patient care. The position involves engaging with patients and their families to confirm insurance benefits and eligibility for all admissions, serving as the primary liaison between the facility, insurance companies, and patients to address outstanding balances. Successful candidates will leverage their skills and knowledge to diligently pursue outstanding balances, ensuring timely and appropriate collections. The scope of this role encompasses self-pay collections for both Inpatient and Outpatient Services, requiring proficiency with managed care contracts, government intermediaries, and up-to-date knowledge of regulatory requirements for prompt and accurate reimbursement. Join us in this critical position and help advance our mission to provide top-notch mental health services to the community. Meet with patients and their families to confirm insurance benefits and discuss/collect the patient's financial responsibility; determine financial eligibility. Coordinate and ensure the current and accurate patient account data is communicated effectively across departments. Navigate discharge planning to minimize non-payment risks, provide ongoing patient benefit information for the next level of care, and coordinate the finalization of financial arrangements. Assist patients facing hardships by obtaining necessary documentation, such as bankruptcy discharges, death certificates, hardship applications, Medicaid, and supporting documentation, utilizing Equifax reports to demonstrate the patient's inability to pay. Follow up diligently on all payment plans to ensure accounts are current with timely payments. Document benefits and received payments by notating patient accounts. Scan all signed documentation into patient accounts. Perform additional duties as assigned by management Your Experience Matters. What we’re looking for: Education: High School graduate or equivalent required; college degree preferred Experience: Experience interpreting insurance coverage plans, copayments, and deductible schedules; specifically, working knowledge of managed care, commercial, and governmental plans. Additional Requirements: Must have basic knowledge of public assistance programs and required financial forms. Demonstrate proficiency in Microsoft Office applications, with a heavy focus on Excel. Must be detail-oriented and possess basic mathematical and analytical skills to resolve financial issues. Exhibit a positive demeanor and strong verbal and written communication skills, maintaining a professional appearance and approach. Quickly learn the patient accounting Med. Host software system and update Excel spreadsheets effectively. Strong communication skills and a professional demeanor are essential. Detail-oriented, with strong time management to handle multiple priorities in a fast-paced environment. Self-starter with strong drive, initiative, forward-thinking, and follow-through. Your Care Matters What we provide for our team: 401(k) + matching 100% company-paid life insurance coverage up to 2x your annual salary Health insurance Vision insurance Dental insurance 100% company-paid long term disability insurance Paid time off Paid holidays Cafeteria on site Employee engagement events Employee assistance program Employee recognition program Free parking Disclaimer: Benefits are subject to change at the discretion of South Sound Behavioral Hospital.

Compensation

This is a full-time position and the expected compensation range is $23.00 - $26.00 hourly + monthly bonus opportunity. We’re eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Financial Counselor! About SSBH: Get to know us Outstanding Care, Compassionate People, Unparalleled Service Welcome to South Sound Behavioral Hospital (SSBH), where passion meets purpose in the realm of mental health and substance use disorder treatment.

Our 138-bed facility located in Lacey, WA, SSBH is the newest behavioral health facility in the area equipped with cutting-edge safety features to ensure a secure and supportive environment for both our employees and our patients. At SSBH, our expert team, including licensed psychiatrists, compassionate nurses, skilled therapists, and adept technicians, is united by a singular commitment — to deliver exceptional care to every individual, regardless of their financial circumstances.

We offer specialized programs to create a haven for patients to embark on their healing journey in utmost comfort. Join us in our transformative mission to redefine mental healthcare through person-centered care. Here, your unique skills and boundless compassion have the power to make a profound impact on the lives of those in need.

If you are ready to contribute to a community that values excellence and empathy, seize this opportunity to apply and become a catalyst for positive change at South Sound Behavioral Hospital. To learn more about SSBH, visit us at: https://www.southsoundbehavioralhospital.com/ TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.

Individuals Maintaining Positive Attitude and Commitment To Service ____________________________________________________________ South Sound Behavioral Hospital values a diverse, inclusive workforce and provides equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

Accommodations are available for applicants with disabilities.