Regional Business Office Specialist

Responsibilities

Oversee revenue management and accounts receivable for communities, ensuring compliance with revenue recognition and collection guidelines. Support Business Office Directors (BODs) during the month-end close process by reviewing AR reports, month-end checklists, and submission of required documentation. Provide training and assistance across all business functions, including accounts receivable (A/R), accounts payable (A/P), payroll (in collaboration with HR), and resident funds management.

Deliver ongoing training for new and existing BODs, including company-specific financial software and platforms. Conduct business office audits during onsite visits and when time permits, including reviews of resident and employee files. Perform random audits of community BODs’ accounts payable (AP) entries to ensure accuracy and compliance.

Verify the implementation of ARIs and market rates after approval by the Regional Vice President (RVP). Manage system access setup for new BODs, including Attendance on Demand, ALIS, and Remote Deposit Check Scanner. Assist with new community openings and provide support for Grand Opening events as needed. Support BODs with collection efforts and follow-up as necessary.

Collaborate with the operations team to resolve policy or procedural deficiencies related to business office support functions. Contribute to the development and implementation of business office action plans. Ensure timely generation and review of monthly reports by BODs and operations teams. Verify that resident funds and credit card transactions are processed and managed according to company policies and guidelines.

Partner with finance and accounting teams on special projects and initiatives. Assist operations in responding to internal and external audit inquiries. Participate in monthly AR meetings, company-wide calls, quarterly review meetings, and other sessions as requested. Provide interim support in coordination with operations and HR during BOD vacancies or as needed.

Support the accounting department and Executive Director in the recruitment and interview process for vacant Business Office Director positions. Screen, interview, assist with onboarding, orientation, and train a team of qualified and motivated Business Office Directors with the support of HR. Implement business office best practices to achieve business standardization across the organization.

Comply with all applicable laws, regulations, and ethical standards of conduct. Maintain professional and technical competencies required to effectively perform job responsibilities. Adhere to all company policies, procedures, rules, and standards.