Head of IT Operations

Main Missions : ●Guarantee the availability, performance and continuity of Op. Co's IT applications and platforms ●Manage IT Service Management (incidents, problems, changes, releases) according to ITIL best practices ●Oversee IT NOC and proactive platform monitoring 24/7 ●Introducing AI and automation to make IT operations more reliable and optimised ●Support the time-to-market of Business Units by guaranteeing reliable platforms and smooth production releases Ensure business continuity (BCP/DRP) and regular reporting to management Main Functions : Manage the operation and availability of platforms Manage operations projects and innovation (AI automation) Manage and develop teams