General Manager, Society at The Lloyd Hotel

ROLE SUMMARY

We're opening a new full-service restaurant at The Lloyd Hotel in Stamford and we'r e looking for the leader who will build it from the ground up. As General Manager, you'l l own the restaurant's success: the guest experience, the team, and the financial results. You'll start before the doors open, hiring and training the opening team, setting up systems, and getting the restaurant ready for launch.

Once we're open, you'll run day-to-day operations, grow the business, and build a team people want to work for. RMS Companies is a Connecticut-based real estate developer with residential, hotel, construction, and corporate operations. You'll be part of our hospitality group and work closely with our hotel, property, and corporate teams.

ROLE RESPONSIBILITIES: Pre-opening and launch Lead the opening plan with leadership, design, construction, and marketing, including timelines, budgets, and readiness checklists. Recruit, hire, and onboard front- and back-of-house opening staff with HR. Develop and deliver training on service standards, menu knowledge, alcohol service, food safety, and safety procedures.

Establish vendors, POS and reservation systems, inventory controls, scheduling, and opening and closing procedures. Coordinate inspections, permits, occupancy certificates, and other approvals with internal and external teams. Operations and guest experience Lead restaurant operations and set standards for hospitality, service, and atmosphere.

Maintain a visible floor presence during service and resolve guest concerns promptly. Partner with the Executive Chef on menus, food quality, costs, and kitchen standards. Oversee the bar program, beverage costs, and responsible alcohol service. Monitor guest feedback and online reviews and address trends. Ensure compliance with food safety, health, liquor, fire, and workplace safety requirements.

People leadership Hire, train, coach, and develop managers and staff. Schedule to forecast while meeting labor targets and wage-and-hour requirements. Manage tips and tip pools in accordance with company policy and law. Apply policies consistently and address performance and conduct issues promptly with HR. Financial performance Develop budgets and forecasts and report results and corrective actions to leadership.

Control inventory, purchasing, and cash handling. Drive sales through local marketing, events, private dining, and RMS property partnerships. ROLE REQUIREMENTS: 5+ years of full-service restaurant management experience, including experience as a General Manager or equivalent. Track record of hiring, training, and retaining strong teams.

Working knowledge of food and beverage costing, labor management, budgeting, and inventory control. Experience with restaurant POS, reservation, scheduling, and inventory systems. Strong communication skills with guests, staff, vendors, and senior leadership. Availability to work a flexible schedule, including nights, weekends, and holidays.

Standing and walking for most of a shift, often 8 or more hours. Lifting and carrying up to 50 pounds (for example, cases of product and supplies). Bending, reaching, and working in hot, cold, wet, and noisy areas, including kitchens and walk-in coolers.

BENEFITS

This position is eligible for a benefits package that includes health insurance, 401(k) benefits, paid leave, and other benefits offered by RMS Companies, subject to applicable plan terms, eligibility requirements, and company policies. RMS is an Affirmative Action/Equal Opportunity Employer