Business Office Collector

Job Details: Level: Experienced, Job Location: Destiny Springs Hospital Main

• Surprise, AZ, Position Type: Part Time, Education Level: High School, Salary Range: $21.00Hourly, Travel Percentage: None, Part-Time, Evening Hours, Weekdays and Saturday! Destiny Springs Healthcare is hiring an experienced Medical Self-Pay Collector for a part-time position (up to 30 hours per week). Your schedule will include several weekdays and Saturday, with hours that can vary and run as late as 6–7 PM, depending on business needs.

Position Summary

Destiny Springs Healthcare is looking for a part-time experienced Financial Counselor who is interested in working within the hospital setting. The ideal candidate for this position will have experience with phone collections, email, EHR and EDI; Medworxs, Waystar, ICA Notes or similar programs, and will have a proven record of self-pay collections and customer service skills.

A successful candidate will work independently and will report to the Business Office Manager.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Financial Counselor Job Responsibilities: Performs daily follow-up on outstanding patient account balances; initiates contact with patient/family regarding possible resolutions on account issues to include telephone contact and written correspondence.

Works the self-pay aging, contacting patients and/or patient’s family for payments by phone and email. Collects patient co-payments, past due amounts create payment plans, and processes payments on those plans. Keeps management abreast of all unique situations and problem accounts while identifying opportunities to improve work processes.

Completes work within authorized time to assure compliance with departmental standards. Demonstrates skills necessary to work in an area other than primary responsibility, collaborating with the multi-disciplinary health care team to facilitate and ensure patient satisfaction and the maximizing of reimbursement. Performs other duties as required.

Competencies: Demonstrates knowledge of, and supports, hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior. Maintains confidentiality of all information. Must possess proper phone etiquette skills with good verbal and written communication skills.

Experience utilizing Square, EHR and Practice Management software preferred. Strong organizational skills, detail oriented, with ability to work independently and multi-task. Team player and self-motivated. Good verbal and written communication skills. Experience utilizing EHR and Practice Management software preferred.

WORK ENVIRONMENT: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS: This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

TRAVEL: Negligible REQUIRED EDUCATION / EXPERIENCE: High school diploma/GED or equivalent working knowledge preferred. Minimum of three years of experience in medical billing and collections. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice. :