Retail IT Business Partner

Main Purpose: Act as the primary local IT point of contact for Retail in Argentina, connecting business stakeholders, station operations, local vendors and Regional/Global IT teams. Translate local needs into clear IT requirements and actions, ensuring disciplined follow-up and visibility on priorities, risks and progress.

Maintain a hands-on, field-oriented approach, with regular visits to operational sites to validate solutions in real conditions.

Key Responsibilities

Business Partnership & Functional Analysis Work with business users and station operators to understand processes, pain points and improvement opportunities, translating them into clear functional requirements for Regional IT and vendors. Facilitate meetings and workshops to align requirements and priorities, and keep stakeholders informed on IT activities, decisions and next steps.

Build strong functional knowledge of the local Retail IT application landscape and coordinate training for key users. Project, Initiative & Vendor Coordination Coordinate local workstreams for projects, enhancements and change requests, following Regional PMO practices, with structured follow-up of milestones, risks and actions through to closure.

Coordinate day-to-day activities with local vendors and Regional/Global IT, tracking commitments, SLAs and deliverables. Support scope definition and prioritization of new initiatives, escalating blockers and driving ownership across teams without direct authority. Field Engagement, Testing & Implementation Maintain close contact with station operators and visit sites as needed to support issue analysis, pilots, testing and change validation in real operating conditions.

Participate in UAT, pilots and post-implementation validation, capturing and following up on issues and feedback. Support go-live preparation and stabilization, identifying improvement opportunities from operational trends. Operational IT Ownership & Service Continuity Act as the local escalation point for incidents requiring deeper analysis or business coordination, ensuring clear ownership and timely communication.

Support incident, change and problem-management processes per Puma IT policies, monitoring service quality and recurring issues. Maintain an updated view of local IT solutions and dependencies, proactively identifying risks and reporting trends to the Regional Retail IT team. Knowledge and abilities: University degree in Information Systems, Computer Science, Engineering, Business Administration or related field.

5+ years in IT roles combining business/application analysis, IT operations, service delivery or project coordination, ideally across multiple physical sites. Experience gathering requirements, coordinating vendors/technical teams, and participating in implementations, UAT or production stabilization. Working knowledge of ITSM concepts (Incident, Change, Problem Management); ITIL certification a plus.

Experience in Retail, Energy, Oil & Gas, logistics or other multi-site operations is preferred, with exposure to POS, site systems, loyalty or fleet platforms a plus. Proficiency in English. Strong communication, organization and follow-up discipline; able to escalate clearly and manage stakeholders without direct authority.

Hands-on, field-oriented mindset, autonomous in local coordination while collaborating with remote Regional/Global teams. Own vehicle for regular visits to nearby stations (travel expenses covered for farther, scheduled visits). Ownership, execution discipline and proactive communication. Operational mindset with strong business/functional analysis skills.

Coordination without authority and stakeholder management across business, vendors and IT. Problem solving, prioritization and adaptability in a fast-paced environment.